SaaS Customer Success Manager — Hybrid & Flexible Hours

Papirfly; Morristown (NJ); Hybrid; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Papirfly in the US is seeking a curious, people-first Customer Success Manager to join our growing team. You’ll work with leading global brands, manage 25–35 client portfolios, and help customers thrive on our SaaS platform.

You’ll collaborate with peers and branded clients, drive adoption, renewals, and expansions, and grow your career in MarTech through mentoring and development opportunities in a collaborative, curiosity-driven culture.

Qualifikationen

• 2–3 years in a SaaS Customer Success or Account Management role.
• Excellent communication and relationship-building skills.
• Proactive, curious and eager to learn.
• Highly organized with multiple priorities.
• Based in NY, NJ, or Chicago area; hybrid work.

Aufgaben

• Build and nurture long-term client relationships across the full lifecycle.
• Monitor value realization, adoption, and health; flag risks early.
• Identify upsell and expansion opportunities with clients.
• Develop customer strategy, roadmap, and stakeholder maps.
• Drive product adoption and address low usage with action plans.
• Lead business reviews and coordinate with internal teams.
• Manage a portfolio of 25–35 clients.
• Collaborate with Support, Product, and Account Management.
• Capture client feedback to improve our offering.

Kenntnisse

Customer Success

Account Management

Communication

Relationship building

Organization

Hybrid work

Marketing tech exposure

Jobbeschreibung

Papirfly in the US is seeking a curious, people-first Customer Success Manager to join our growing team. You’ll work with leading global brands, manage 25–35 client portfolios, and help customers thrive on our SaaS platform.

You’ll collaborate with peers and branded clients, drive adoption, renewals, and expansions, and grow your career in MarTech through mentoring and development opportunities in a collaborative, curiosity-driven culture.