SaaS Customer Retention & Growth Manager

Nasdaq Corporate Solutions; Street (MD); Hybrid; USD 73,000 - 124,000; Full time

Benefits offered by this job

Hybrid work schedule (3+ days in‑the‑f

Bonus/commission

Equity

Comprehensive benefits

Growth opportunities

Job summary

Nasdaq Corporate Solutions is seeking a Customer Retention Manager to defend a shared portfolio of about 400 accounts across North America. In this role, you will keep clients engaged, supported, and positioned for long-term success, reporting to the AVP of Account Management.

You will lead with resilience and problem-solving in a fast-paced SaaS/FinTech environment, handling inquiries on contracts, billing, and product support while pursuing growth and revenue retention.

Qualifications

• Bachelor's degree in Business, Finance, or related field, or equivalent.
• 3+ years in Customer Success or Account Management in a B2B SaaS/FinTech environment.
• Proven ability to handle high-stakes customer situations with empathy, tact, and effectiveness.
• Strong organizational and prioritization skills across time zones.
• Proficiency with CRM and Customer Success platforms such as Salesforce.

Responsibilities

• Serve as primary point of contact for inbound requests (contract, billing, cancellation) and product support.
• Apply retention strategies to de-escalate friction and protect revenue.
• Manage inbound requests with urgency and drive first-contact resolution.
• Audit account health to identify under-utilization and guide features to deepen engagement.
• Identify expansion opportunities and process upgrades as they arise.

Skills

Problem solving

Communication skills

Organizational skills

Empathy in customer interactions

Education

Bachelor's degree in Business/Finance or related field

Tools

Salesforce

Job description

Nasdaq Corporate Solutions is seeking a Customer Retention Manager to defend a shared portfolio of about 400 accounts across North America. In this role, you will keep clients engaged, supported, and positioned for long-term success, reporting to the AVP of Account Management.

You will lead with resilience and problem-solving in a fast-paced SaaS/FinTech environment, handling inquiries on contracts, billing, and product support while pursuing growth and revenue retention.