SaaS Client Success & Relationship Manager

adpinternalcareers; El Paso (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

WorkMarket by ADP is seeking a Relationship Manager to oversee a portfolio of client accounts and serve as the primary point of contact for clients. You will drive product adoption, support client needs, and ensure a positive experience throughout the client lifecycle.

The ideal candidate is proactive, organized, client-focused, and comfortable managing a high-volume portfolio in a fast-paced SaaS environment. Bilingual English/Spanish is strongly preferred.

Qualifications

• 3+ years of experience in Account Management, Relationship Management, Customer Success, or similar client-facing role.

Responsibilities

• Manage a portfolio of client accounts and serve as their primary point of contact.
• Build and maintain strong client relationships that drive satisfaction, adoption, and retention.
• Provide guidance, training, and best practices to help clients effectively utilize the WorkMarket platform.
• Monitor account activity and client engagement to identify potential concerns and opportunities for improvement.
• Resolve client issues by partnering with Product, Implementation, Operations, and other internal teams.
• Proactively identify risks and work with internal stakeholders to drive successful outcomes.
• Maintain knowledge of WorkMarket products, features, and industry trends to better support clients.
• Document client interactions and maintain accurate account records and action plans.

Skills

Client relationships

Account management

Customer success

Communication

Organization

Cross-functional collaboration

Problem-solving

Spanish language

Job description

WorkMarket by ADP is seeking a Relationship Manager to oversee a portfolio of client accounts and serve as the primary point of contact for clients. You will drive product adoption, support client needs, and ensure a positive experience throughout the client lifecycle.

The ideal candidate is proactive, organized, client-focused, and comfortable managing a high-volume portfolio in a fast-paced SaaS environment. Bilingual English/Spanish is strongly preferred.