SaaS Billing & Payments Specialist (Hybrid NYC)

Aircall; New York (NY); On-site; USD 91,000 - 103,000; Full time

Job summary

Aircall in New York is seeking a Billing Support specialist to resolve receipts, invoices, and payment questions while collaborating with Accounts Receivable. You will help cross-functional teams with billing topics and maintain accurate customer balances.

You’ll work in a hybrid setup with two days on-site, using AI-powered tools to improve efficiency, and join a fast-growing fintech-friendly SaaS company with a diverse global team.

Qualifications

• A first experience in a B2B SaaS customer support role, or transferable relevant experience.
• Excellent written and verbal communication skills
• Experience with ticketing tools and support systems
• Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
• Analytical mindset with curiosity to investigate and resolve complex inquiries
• Strong time management and prioritization skills
• High level of empathy and customer orientation
• Ability to multitask across different platforms and communication channels
• Comfortable working cross-functionally in an international, multilingual, remote environment
• Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

Responsibilities

• Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
• Assist customer-facing teams with invoicing, subscriptions, and payment management topics
• Maintain accurate customer account balances
• Collaborate closely with the Accounts Receivable and Cash Collection teams
• Build and maintain professional relationships by delivering a world-class billing support experience
• Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

Skills

Excellent written and verbal comms

Analytical mindset

Time management

Empathy and customer orientation

Multitasking across platforms

AI-powered tools experience

Technical aptitude

Cross-functional collaboration

Tools

Ticketing tools

Job description

Aircall in New York is seeking a Billing Support specialist to resolve receipts, invoices, and payment questions while collaborating with Accounts Receivable. You will help cross-functional teams with billing topics and maintain accurate customer balances.

You’ll work in a hybrid setup with two days on-site, using AI-powered tools to improve efficiency, and join a fast-growing fintech-friendly SaaS company with a diverse global team.