SaaS Adoption & Training Specialist

Raken; Carlsbad (CA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous PTO

401k with match

Monthly social events

Free on-site gym

Job summary

Raken, based in Carlsbad, is seeking an Onboarding & Training Specialist responsible for managing customer onboarding and training for our SaaS platform. This hybrid role involves delivering tailored training sessions and ensuring clients adopt Raken effectively.

Candidates should have prior experience in SaaS onboarding and strong communication skills. The position offers a salary ranging from $70,000 to $80,000 based on experience, along with a comprehensive benefits package and a vibrant company culture.

Qualifications

• 2-4 years in SaaS onboarding or implementation roles.
• Strong written and verbal communication skills.
• Demonstrated experience with Excel macros.

Responsibilities

• Manage the onboarding process from kick-off call to adoption.
• Deliver tailored training sessions for clients.
• Help customers connect third-party integrations.

Skills

Excel macro development

Customer-facing communication

Client training

Problem solving

Organization

Job description

Raken, based in Carlsbad, is seeking an Onboarding & Training Specialist responsible for managing customer onboarding and training for our SaaS platform. This hybrid role involves delivering tailored training sessions and ensuring clients adopt Raken effectively.

Candidates should have prior experience in SaaS onboarding and strong communication skills. The position offers a salary ranging from $70,000 to $80,000 based on experience, along with a comprehensive benefits package and a vibrant company culture.