Solutions Consultant

Synthesia

New York (NY)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Competitive salary + stock options

Hybrid working environment

100% medical, dental & vision

401k Plan

Paid parental leave

25 days of annual leave + public holidays + paid sick leave

Fun culture with regular socials

Generous referral scheme

Brand new computer + monitor

Job summary

A fast-growing tech startup in New York City seeks a passionate Solutions Consultant to drive customer onboarding and education programs. The ideal candidate will develop training strategies, create engaging content, and ensure seamless customer experiences. Responsibilities include defining onboarding processes and collaborating with cross-functional teams. Benefits include a competitive salary, stock options, and a great hybrid working environment with generous leave policies. Join a dynamic and innovative team focused on customer success.

Qualifications

Extensive experience in customer onboarding or training in a SaaS company.
Strong project management skills with multitasking ability.
Excellent communication and presentation skills.

Responsibilities

Develop and execute a training strategy for customers.
Define and build a seamless customer onboarding process.
Create engaging training programs for product adoption.

Skills

Customer onboarding

Project management

Communication skills

Creative mindset

Collaborative teamwork

Job description

Overview

Welcome to the video-first world. From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…

Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s, and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025!

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

The role…

We are on the hunt for a passionate individual to drive Solutions Consultanting and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills. The ideal candidate will develop training strategies, create engaging content, and drive product adoption and success metrics. The role will primarily focus on owning customer onboarding and defining a process that enables our customers to ramp quickly and realize value from our product to drive retention.

If you have a passion for building a creative and innovative culture, and have a proven track record of success in customer onboarding and education, we encourage you to apply for this exciting opportunity to join our team as a Solutions Consultant! You will have the opportunity to work with a dynamic and passionate team in a fast-paced and rapidly growing start up environment.

Responsibilities

Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
Define and build the customer onboarding process, ensuring it is seamless and efficient.
Develop fun, engaging, and impactful training and education programs that will help Synthesia continue to lead the Synthetic media category, nurture incredible customer champions and fans, drive customer success, and product adoption.
Create written and video content that will be delivered in various mediums and platforms, including email, knowledge base, etc.
Define success measures and drive metrics for product adoption and engagement.
Collaborate with internal teams (Support, Customer Success, Sales Enablement, Growth, Sales, Product) to align priorities and collaborate on training and education initiatives.

About You

Extensive experience in customer onboarding, customer education, or training in a SaaS company.
Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
Excellent communication, presentation, and interpersonal skills.
Creative and innovative mindset with the ability to develop engaging and impactful training programs.
Ability to work collaboratively with cross-functional teams to achieve common goals.
Experience with building certification programs and defining success metrics.
Passion for providing an exceptional customer experience and a dedication to continuous improvement.
Ability to thrive in a fast-paced and dynamic start up environment.

The good stuff

In addition to being a part of a great team, working in a fun and innovative environment, we offer: