SaaS Account Manager — Growth & Retention

Oktopost; Grand Rapids (MI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare

Company socials

401k with employer match

Flexible vacation days

Quarterly Recharge Days

Monthly expense account

Job summary

Oktopost, a leading social media management platform, seeks an experienced Account Manager to manage a portfolio of customers in North America. You will own post-sale activities, drive renewals, and expand revenue while building trusted relationships and ensuring customers receive maximum value from our platform.

The role requires 2–6 years of SaaS account management, strong sales experience, excellent communication, and the ability to work in a flexible hybrid setup (3 days in-office, Grand

Qualifications

• 2–6 years of SaaS account management or similar client-facing experience.
• Proven sales experience with a track record of meeting or exceeding quotas.
• Excellent presentation, verbal, and written communication skills.

Responsibilities

• Oversee post-sale activities including onboarding, social strategy, and QBRs.
• Cultivate long-term relationships to improve retention and loyalty.
• Lead expansion and renewal processes for a diverse customer portfolio.
• Collaborate with Solutions Managers to fulfill client requests and maximize value.
• Identify upsell/cross-sell opportunities and grow account revenue.
• Develop accurate forecasting and reporting; follow established processes.

Skills

SaaS Sales

Account Management

Quota attainment

Salesforce

Digital Marketing

Tools

Salesforce

Job description

Oktopost, a leading social media management platform, seeks an experienced Account Manager to manage a portfolio of customers in North America. You will own post-sale activities, drive renewals, and expand revenue while building trusted relationships and ensuring customers receive maximum value from our platform.

The role requires 2–6 years of SaaS account management, strong sales experience, excellent communication, and the ability to work in a flexible hybrid setup (3 days in-office, Grand