SaaS Account Manager: Growth & Retention

loadbee GmbH; Germany (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive fixed salary

Performance-based commission structure

Flexible working hours

Extra day off on birthday

Corporate discounts

Job summary

loadbee GmbH, an established software company, is looking for a full-time Customer Success professional to manage brand and retailer accounts. The ideal candidate will have a degree in Business Administration and several years of account management experience in B2B software sales or the SaaS sector. Responsibilities include ensuring customer loyalty, providing guidance on content strategies, and identifying up-sell opportunities. Fluency in German and English is required. The position offers a competitive salary and flexible working hours.

Qualifications

• Several years of experience in account management, ideally in B2B software sales or the SaaS sector.
• Ability to influence at top management level and conduct negotiations.
• Fluent in German and English; additional languages are a plus.

Responsibilities

• Manage and develop brand and retailer accounts leveraging the SaaS platform.
• Ensure customer loyalty by identifying churn risks early.
• Guide on content strategies and best practices to add value.

Skills

Account management

Negotiation skills

Communication skills

B2B software sales experience

Fluency in German

Fluency in English

Education

Degree in Business Administration or comparable

Job description

loadbee GmbH, an established software company, is looking for a full-time Customer Success professional to manage brand and retailer accounts. The ideal candidate will have a degree in Business Administration and several years of account management experience in B2B software sales or the SaaS sector. Responsibilities include ensuring customer loyalty, providing guidance on content strategies, and identifying up-sell opportunities. Fluency in German and English is required. The position offers a competitive salary and flexible working hours.