Account Manager (m/f/d)

loadbee GmbH; Germany (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive fixed salary

Performance-based commission structure

Flexible working hours

Extra day off on birthday

Corporate discounts

Job summary

loadbee GmbH, an established software company, is looking for a full-time Customer Success professional to manage brand and retailer accounts. The ideal candidate will have a degree in Business Administration and several years of account management experience in B2B software sales or the SaaS sector. Responsibilities include ensuring customer loyalty, providing guidance on content strategies, and identifying up-sell opportunities. Fluency in German and English is required. The position offers a competitive salary and flexible working hours.

Qualifications

• Several years of experience in account management, ideally in B2B software sales or the SaaS sector.
• Ability to influence at top management level and conduct negotiations.
• Fluent in German and English; additional languages are a plus.

Responsibilities

• Manage and develop brand and retailer accounts leveraging the SaaS platform.
• Ensure customer loyalty by identifying churn risks early.
• Guide on content strategies and best practices to add value.

Skills

Account management

Negotiation skills

Communication skills

B2B software sales experience

Fluency in German

Fluency in English

Education

Degree in Business Administration or comparable

Job description

loadbee GmbH has been an established and continuously growing software company since 2013, with headquarters in Echterdingen near Stuttgart and subsidiaries in the USA and Canada.
The core product is the cloud-based software platform of the same name for the cross-channel distribution of product information crucial to purchasing. Retailers and manufacturers of branded products from various industries are connected to the loadbee platform worldwide.
In this way, the loadbee platform efficiently provides end customers with complete product data every day.

To strengthen our team, we are looking for you as soon as possible:

Customer Success | full-time

ID: 2023-0016

• As the primary point of contact, you are responsible for managing and developing brand and retailer accounts, with a focus on leveraging our SaaS platform
• You ensure a close, trust-based relationship with customers, identify churn risks early, and take proactive measures to prevent cancellations and secure customer loyalty
• You provide proactive guidance on content strategies, platform features, and best practices to maximize reach, quality, and revenue, creating real added value
• Together with product development, marketing, and professional services, you identify up- and cross-selling opportunities within your customer portfolio
• You prepare proposals, calculate independently, and successfully lead negotiations through to closing

Your profile

• Completed degree in Business Administration or a comparable field of study, or alternatively, a successfully completed commercial apprenticeship
• You bring several years of experience in account management, ideally in B2B software sales or the SaaS sector
• Ideally, you have experience working with clients from our target industries
• You possess the ability to influence at top management level and successfully conduct negotiations
• Your communication skills are excellent, and you work reliably, in a structured manner, and independently
• You are fluent in German and English; knowledge of additional foreign languages is an advantage

We provide

• An attractive working environment in an innovative company with an international customer base, operating in the eCommerce space between brand manufacturers and retailers
• A dynamic, authentic team that offers room for initiative and ideas that drive us forward together
• A competitive fixed salary, complemented by an uncapped, performance-based commission structure
• A full-time position with flexible working hours, offered as a permanent contract
• An additional day off on your birthday to celebrate this special occasion
• Access to attractive deals and discounts from well-known brands through corporate benefits