S&OP Manager - North America

Cigars International; Bethlehem (Northampton County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Health Care

Flexible Spending Account

401(k) Retirement Saving Plan

Job summary

Cigars International is seeking an S&OP Manager for North America to align sales, operations, and supply chain processes across locations like Bethlehem, PA and Richmond, VA. This role requires a strategic mindset and proficiency in demand planning, ensuring that planning activities support long-term business goals.

The ideal candidate boasts extensive experience in S&OP processes, strong leadership, and analytical skills. The position offers comprehensive health care and a 401(k) retirement saving plan.

Qualifications

• Extensive experience in sales and operations planning, preferably in multinational manufacturing or FMCG.
• Proven ability to manage S&OP processes on a regional or global scale.
• Strong understanding of demand planning, production scheduling, and inventory management.

Responsibilities

• Lead and coordinate the Sales and Operations Planning (S&OP) process for the North American region.
• Collaborate with cross-functional teams to develop integrated demand and supply plans.
• Analyze sales trends and market developments to adjust plans proactively.

Skills

Sales and Operations Planning

Analytical skills

Leadership

Problem-solving

Collaboration

Education

Bachelor’s or master’s degree in supply chain management, Business Administration, or related field

Tools

Planning software tools

ERP systems

Data analytics platforms

Job description

Job Title

S&OP Manager – North America

Location

Bethlehem, PA or Richmond, VA

Division

Planning and Fulfilment

Business Unit

Global Operations

Department

Fulfillment and Distribution NA

About The Role

As the S&OP Manager – North America at Scandinavian Tobacco Group, you will play a critical role in aligning sales, operations, and supply chain processes to drive business performance and customer satisfaction. This leadership position requires a strategic mindset with the ability to manage complex demand and supply planning activities across North American locations. You will be instrumental in ensuring that our planning and fulfilment activities are executed efficiently while supporting our long‑term business goals.

Key Responsibilities

• Lead and coordinate the Sales and Operations Planning (S&OP) process for the North American region, ensuring alignment between sales forecasts, production plans, and inventory management.
• Collaborate closely with cross‑functional teams including Sales, Marketing, Supply Chain, Production, and Finance to develop integrated and realistic demand and supply plans.
• Analyze sales trends, market developments, and customer requirements to anticipate changes and adjust plans proactively.
• Drive continuous improvement initiatives in forecasting accuracy, inventory optimization, and operational efficiency.
• Prepare and present regular performance reports and actionable insights to senior management and stakeholders.
• Coordinate with Global Operations and the Fulfillment and Distribution department to streamline order fulfillment and ensure timely delivery to customers.
• Manage relationships with key internal partners at various locations including Bethlehem, PA and Richmond, VA to ensure seamless execution of plans.
• Support risk management by identifying potential supply chain disruptions and developing contingency plans.
• Champion best practices in planning and fulfilment while fostering a collaborative and inclusive team environment.

Candidate Profile

The ideal candidate will have extensive experience in Sales and Operations Planning, preferably within a multinational manufacturing or FMCG environment. Strong analytical skills combined with excellent communication and leadership abilities are essential for success in this role. You are comfortable working in a dynamic, fast‑paced environment and have a proactive approach to problem‑solving.

Qualifications And Experience

• Bachelor’s or master’s degree in supply chain management, Business Administration, or a related field.
• Proven experience managing S&OP processes on a regional or global scale.
• Strong understanding of demand planning, production scheduling, and inventory management.
• Proficiency with planning software tools, ERP systems, and data analytics platforms.
• Demonstrated ability to work effectively across various functions and cultural environments.
• Experience in leading teams and coordinating cross‑location projects.

What is in the offer?

• As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package as a generous benefits package.
• Comprehensive Health Care, Vision & Dental Plan
• Flexible Spending Account
• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• Paid Vacation, Paid Time Off (PTO) days, Holidays
• 401(k) Retirement Saving Plan including a generous Company match.

Why Join Scandinavian Tobacco Group?

At Scandinavian Tobacco Group, we value innovation, collaboration, and sustainability. Joining our Planning and Fulfilment division means being part of a global team dedicated to delivering excellent customer service and operational excellence. With a strong commitment to professional development and diversity, we provide opportunities for growth and the chance to make a meaningful impact within the industry.

Equal Employment Opportunity

Scandinavian Tobacco Group A/S is committed to equal employment opportunity and welcomes applications from all qualified individuals regardless of background.