RYA Station Agent

Aloha Air Cargo; Bethel (AK); On-site; USD 25,000 - 36,000; Full time

Job summary

Aloha Air Cargo in Bethel, AK, seeks a Station Agent to ensure efficient, safe operations of the North Hangar passenger operations and to coordinate with flight schedules for Ryan Air.

Responsibilities include maintaining customer service standards, assisting charter operators, loading freight/mail, escorting passengers, and managing baggage. Requires strong communication and physical stamina.

Qualifications

• Graduate of high school or equivalent.
• Excellent communication and customer service skills.
• Ability to analyze and solve problems.
• Ability to provide leadership and professionalism.
• Able to work independently as well as part of a team.

Responsibilities

• Ensure efficient, safe, and effective operations of the North Hangar passenger operations.
• Maintain Ryan Air customer service standards.
• Assist in charter operators and client services.
• Load Ryan Air aircraft with freight and mail.
• Escort passengers to and from aircraft.
• Supervise the staging of flight loads.
• Assist customers with shipping, receiving, or locating their freight orders.

Skills

Customer service

Communication

Problem solving

Leadership

Teamwork

Education

High school diploma

Job description

The Station Agent will ensure efficient, safe, and effective operations of the North Hangar passenger operations and ensure the Ryan Air flight schedule is followed to enable effective passenger travel.

Responsible for maintaining Ryan Air customer service standards.

Assist in charter operators and client services.

Maintain a clean and orderly facility suitable for passenger comfort.

Coordinate vehicle and facility maintenance needs with the Director of GSE-F.

Ensure passengers are checked in, and baggage is weighed appropriately.

Load Ryan Air aircraft with freight and mail.

Escort passengers to and from aircraft.

Supervises the staging of flight loads.

Assists customers with shipping, receiving, or locating their freight orders either in person or on the phone.

Ensures that the proper processes are utilized to accept, store, and handle mail and freight

Ensures that all mail and freight received is accurately processed, including input into TakeFlite.

Ensures that an on-hand reconciliation is completed daily.

Ensures that backhaul mail and freight is delivered to either the post office or mainline carriers in a timely manner.

Responsible for maintaining ramp, mail, and freight storage areas.

Assist with compliance with Federal, State, and local laws and regulations.

Other duties as assigned.

Excellent communication and customer service skills.

Ability to analyze and solve problems.

Ability to provide leadership and professionalism.

Ability to take directions and be flexible.

Able to work independently as well as part of a team.

REQUIREMENTS

Graduate of high school or equivalent.

This position is very active and may require standing, walking, bending, kneeling, stooping, crouching, crawling and climbing up to 8 – 10 hours a day.

Requires frequent and routine lifting or moving items weighing over 70 pounds.

Must be able to pass a ten year security background check for airport badging.

Must have a valid driver’s license with a good driving record.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.