RV Shop Manager

Ski's Truck & RV Sales; Rockville (MD); Presencial; USD 85 000 - 125 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Holiday pay

Medical insurance

401k plan

Resumo da oferta

Ski's Truck & RV Sales in Rockville, IN seeks an experienced RV Shop Manager to lead all dealership operations—Sales, Service, Finance, Administration, and Customer Experience—driving performance, profitability, and customer satisfaction.

The role demands strategic leadership, team development, and hands-on oversight of staffing, budgets, and process improvements, with a strong emphasis on brand integrity and contributing to growth in a fast-paced multi-department environment.

Qualificações

• 1-3 years of multi-department dealership management experience (RV/auto/marine preferred).
• RV industry experience highly preferred.
• Able to stand/walk for extended periods and lift 10–25 lbs. occasionally.

Responsabilidades

• Direct all store operations across Sales, Service, Finance, Administration, and Customer Care.
• Set performance goals and monitor profitability, expenses, and net revenue.
• Recruit, train, coach, and retain high-performing staff; conduct regular reviews.

Conhecimentos

Leadership/Vision

Customer Service

People Development

Financial Acumen

Technology Use

Ethics/Integrity

Problem Solving

Communication

Staff Management

Formação académica

High school diploma or equivalent

Bachelor’s degree preferred

Ferramentas

Document Management Systems

CRM systems

Descrição da oferta de emprego

RV Shop Manager

Looking for a great place to work with an awesome team, a COMPETITIVE SALARY and BENEFITS? Then Ski's Truck & RV Sales is the place for you!

Ski's Truck & RV Sales is looking for an experiencedRV Shop Manager to serve as the senior leader of the dealership, overseeing all operational aspects including Sales, Service, Finance, Administration, and Customer Experience.

This role is responsible for driving performance, employee development, customer satisfaction, and profitability, while representing our company’s mission, values, and brand at the highest level.

Responsibilities:

Strategic Leadership and Operations

• Direct all store operations across departments including Sales, Finance, Service, Warranty, and Customer Care.
• Set performance goals for the dealership and regularly monitor financial metrics such as profitability, expense control, and net revenue.
• Collaborate with department managers to optimize staffing, scheduling, and workflow efficiency.

Team Management and Development

• Recruit, train, coach, and retain high-performing staff across all departments.
• Conduct regular performance reviews, set clear expectations, and build a culture of accountability and engagement.
• Provide leadership development and succession planning to build future leaders within the dealership.

Customer Experience

• Ensure high levels of customer satisfaction and loyalty through effective processes and team behavior.
• Personally handle escalated customer concerns and complaints, ensuring swift resolution and customer retention.
• Represent and promote the company brand with professionalism, integrity, and consistency.

Financial Oversight

• Monitor profit/loss (P&L) statements, budgets, and departmental financial performance.
• Track and approve expenditures to ensure adherence to budget goals.

Marketing and Communications

• Work with the marketing team to determine effective advertising strategies.
• Stay informed on market trends, competitive landscape, and customer behaviors to adjust business plans accordingly.
• Communicate consistently and transparently with store teams and corporate leadership regarding performance, risks, and opportunities.
• Familiarity with Document Management Systems and Customer Relationship Management Systems.

Essential Job Skills:

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1-3 years of multi-department dealership management experience, preferably at the GSM or GM level.
• RV industry experience highly preferred.
• Leadership/Vision: Inspires and motivates others; sets clear goals and leads by example.
• Customer Service: Responds to customer needs and concerns professionally and promptly.
• People Development: Coaches team members, provides feedback, and supports long-term career growth.
• Financial Acumen: Understands dealership financials, budgeting, and cost controls.
• Technology Use: Utilizes technology to improve operations; adapts to new systems quickly.
• Ethics/Integrity: Models professional behavior aligned with the company’s core values.
• Problem Solving: Analyzes situations, identifies solutions, and resolves issues effectively.
• Communication: Communicates clearly and persuasively with employees, leadership, and customers.
• Must be able to stand or walk for extended periods throughout the day.
• Must be able to lift 10–25 lbs. occasionally.
• Work may involve both office and dealership floor environments in any type of weather.

**Candidate MUST HAVE 1-3 YEARS OF EXPERIENCE working in an RV, automotive or marine dealership. If you have the necessary experience and skills, we would love to hear from you.**

**Competitive salary and benefits (i.e., paid time off, holiday pay, medical insurance, 401k plan) following eligibility period. Great opportunity for the right candidate.**

**Stop by Ski's Truck & RV Sales at 9272 E. U.S. Highway 36, Rockville, IN 47872 to complete an application or email your resume today.**