RV Shop Manager

SKI'S TRUCK & RV SALES; Rockville (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

SKI'S TRUCK & RV SALES in Indiana seeks an experienced RV Shop Manager to lead the dealership’s Sales, Service, Finance, Administration, and Customer Experience at the highest level. You will drive performance, employee development, customer satisfaction, and profitability while upholding our mission and brand.

You will recruit and coach staff, monitor financials, and partner with departments to improve operations.

Qualifications

• 1–3 years of multi-department dealership management experience, preferably GSM or GM level.
• RV industry experience highly preferred.
• Must be able to stand or walk for extended periods and lift 10–25 lbs. occasionally.

Responsibilities

• Direct all store operations across Sales, Finance, Service, Warranty, and Customer Care.
• Set performance goals and monitor profitability, expenses, and net revenue.
• Collaborate with managers to optimize staffing, scheduling, and workflow.

Skills

Leadership

Customer service

People development

Financial acumen

Technology use

Ethics/Integrity

Problem solving

Communication

Education

High school diploma or equivalent; bachelor’s degree preferred

Tools

Document Management Systems

CRM systems

Job description

Benefits:

• 401(k)


• 401(k) matching


• Bonus based on performance


• Competitive salary


• Free uniforms


• Opportunity for advancement


• Paid time off


• Training & development

RV Shop Manager

Looking for a great place to work with an awesome team, a COMPETITIVE SALARY and BENEFITS? Then Ski's Truck & RV Sales is the place for you!

Ski's Truck & RV Sales is looking for an experienced RV Shop Manager to serve as the senior leader of the dealership, overseeing all operational aspects including Sales, Service, Finance, Administration, and Customer Experience.

This role is responsible for driving performance, employee development, customer satisfaction, and profitability, while representing our company's mission, values, and brand at the highest level.

Responsibilities:

Strategic Leadership and Operations

• Direct all store operations across departments including Sales, Finance, Service, Warranty, and Customer Care.


• Set performance goals for the dealership and regularly monitor financial metrics such as profitability, expense control, and net revenue.


• Collaborate with department managers to optimize staffing, scheduling, and workflow efficiency.

Team Management and Development

• Recruit, train, coach, and retain high-performing staff across all departments.


• Conduct regular performance reviews, set clear expectations, and build a culture of accountability and engagement.


• Provide leadership development and succession planning to build future leaders within the dealership.

Customer Experience

• Ensure high levels of customer satisfaction and loyalty through effective processes and team behavior.


• Personally handle escalated customer concerns and complaints, ensuring swift resolution and customer retention.


• Represent and promote the company brand with professionalism, integrity, and consistency.

Financial Oversight

• Monitor profit/loss (P&L) statements, budgets, and departmental financial performance.


• Track and approve expenditures to ensure adherence to budget goals.

Marketing and Communications

• Work with the marketing team to determine effective advertising strategies.


• Stay informed on market trends, competitive landscape, and customer behaviors to adjust business plans accordingly.


• Communicate consistently and transparently with store teams and corporate leadership regarding performance, risks, and opportunities.


• Familiarity with Document Management Systems and Customer Relationship Management Systems.

Essential Job Skills:

• High school diploma or equivalent required; bachelor's degree preferred.


• 1-3 years of multi-department dealership management experience, preferably at the GSM or GM level.


• RV industry experience highly preferred.


• Leadership/Vision: Inspires and motivates others; sets clear goals and leads by example.


• Customer Service: Responds to customer needs and concerns professionally and promptly.


• People Development: Coaches team members, provides feedback, and supports long-term career growth.


• Financial Acumen: Understands dealership financials, budgeting, and cost controls.


• Technology Use: Utilizes technology to improve operations; adapts to new systems quickly.


• Ethics/Integrity: Models professional behavior aligned with the company's core values.


• Problem Solving: Analyzes situations, identifies solutions, and resolves issues effectively.


• Communication: Communicates clearly and persuasively with employees, leadership, and customers.


• Must be able to stand or walk for extended periods throughout the day.


• Must be able to lift 10-25 lbs. occasionally.


• Work may involve both office and dealership floor environments in any type of weather.

Candidate MUST HAVE 1-3 YEARS OF EXPERIENCE working in an RV, automotive or marine dealership. If you have the necessary experience and skills, we would love to hear from you.

Competitive salary and benefits (i.e., paid time off, holiday pay, medical insurance, 401k plan) following eligibility period. Great opportunity for the right candidate.