RV Service Manager

Kunes RV; United States; On-site; USD 70,000 - 85,000; Full time

Job summary

Kunes RV seeks an RV Service Manager to lead the service department, oversee day-to-day shop operations, and drive quality repair and maintenance for recreational vehicles. You will manage a team, ensure safety, and uphold high service standards in a fast-paced environment.

You will schedule work, monitor performance metrics, handle budgeting and inventory, and develop staff while ensuring clear communication with customers and accurate estimates.

Qualifications

• 3–5 years of experience in RV service or related industry, with at least two years in a supervisory or management role.
• Strong understanding of RV systems and components, diagnostic and repair methods, and service management software.
• Excellent leadership, communication, and organizational skills.
• Ability to develop and manage budgets and analyze financial reports.

Responsibilities

• Lead and motivate the service team, ensuring high-quality repairs and maintenance.
• Schedule and assign work to ensure timely completion of service orders.
• Oversee shop operations, budgeting, inventory, and workflow optimization.
• Monitor performance metrics for continuous improvement.
• Maintain a customer-focused environment with accurate service estimates and timely updates.

Skills

Leadership

Communication

Organizational skills

Budgeting

Financial reporting

Tools

Service management software

RV diagnostic tools

Job description

Job Type: Full-time

Description

Overview

The RV Service Manager oversees the day-to-day operations of the service department, leading the team to deliver quality repair and maintenance services for recreational vehicles (RVs). This role is responsible for driving customer satisfaction, ensuring efficient workflow, and maintaining high standards of service, safety, and compliance.

Key Responsibilities

Leadership & Operations

• Manage, train, and motivate service technicians and support staff.
• Schedule and assign work to ensure timely, efficient completion of service orders.
• Oversee all aspects of the department, including shop operations, budgeting, inventory management, and workflow optimization.
• Monitor and analyze performance metrics for continuous improvement.

Customer Engagement

• Maintain a customer-focused environment, ensuring inquiries, concerns, and complaints are resolved promptly and professionally.
• Provide accurate service estimates, timelines, and regular updates to customers.
• Build relationships to encourage customer loyalty and long-term business.

Quality Control & Compliance

• Conduct regular inspections and diagnostics to ensure service quality and safety adherence.
• Ensure all service work meets manufacturer and industry standards.
• Maintain accurate records for service, parts usage, and labor hours.

Staff Management

• Recruit, hire, and evaluate service personnel.
• Coordinate ongoing training to keep staff updated on the latest RV technologies and repair techniques.

Qualifications

• Minimum 3–5 years of experience in RV service or a related industry, with at least two years in a supervisory or management role.
• Strong understanding of RV systems and components, diagnostic and repair methods, and service management software.
• Excellent leadership, communication, and organizational skills.
• Ability to develop and manage budgets and analyze financial reports.

Work Environment

The service department is fast-paced and requires attention to detail, strong leadership, and the ability to handle multiple priorities. Work is performed in a shop setting with exposure to various weather conditions and occasional travel for training or industry events may be required.

Equal Opportunity Employment

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Salary

Salary Description: 70,000-85000