RV Service Liaison & Scheduling Specialist

Jayco Family; Middlebury (IN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance options

HSAs/FSAs

Vision insurance

Disability and Life Insurance

401k plan with discretionary match

On-site Fitness Center access

Health Clinic for employee use

Employee Assistance Program (EAP)

Job summary

Jayco is seeking a Service Writer to act as the primary communications link between dealers or retail customers, Jayco service technicians, and the Call Center for initial diagnostics, repairs coordination, and scheduling of service work.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks, with responsibilities including entering repair orders, preparing estimates, and coordinating follow-ups with sublet and vendor repairs.

Qualifications

• High school diploma or equivalent.
• Knowledgeable regarding RV construction processes and mechanical aptitude.
• Previous successful service writer, customer service, warranty experience is desirable.

Responsibilities

• Serve as primary contact between dealer/retail customer, Jayco service technicians, and the Call Center.
• Assess product defects by listening and clarifying symptoms, conducting inspections, and reviewing maintenance records.
• Manage service schedule and assign work to service technicians based on assessment, experience and flat rate information.
• Prepare and enter repair orders describing symptoms, problems, and discovered causes; obtain approvals; search recalls & TSBS.
• Prepare estimates on customer pay issues ensuring accuracy, completeness, and timeliness.
• Arrange and manage all follow-up with sublet and vendor repairs.
• Assist and coordinate walk-in customer requests.
• Assist customers in making overnight accommodations for customers as required and following up on reimbursements when authorized.

Skills

Problem solving

Active listening

Communication

Customer service

Multi-tasking

Education

High school diploma or equivalent

Job description

Jayco is seeking a Service Writer to act as the primary communications link between dealers or retail customers, Jayco service technicians, and the Call Center for initial diagnostics, repairs coordination, and scheduling of service work.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks, with responsibilities including entering repair orders, preparing estimates, and coordinating follow-ups with sublet and vendor repairs.