Mobile RV Service Technician Specialist

Jayco Family; Indiana, Northern (PA, KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision insurance

Disability and Life Insurance

401k plan with match

On-site Fitness Center (IN only)

Health Clinic (IN only)

Employee Assistance Program (EAP)

Job summary

Jayco, Inc. is seeking a mobile RV technician to travel to dealerships and retail locations to install, operate, diagnose, repair and maintain Jayco RVs. You will also assist in dealer training to enable full repairs in line with Jayco quality standards and applicable NFPA/FMVSS standards.

The role requires strong customer service, documentation of repairs, and willingness to work in a fast-paced environment. Frequent travel up to 75% and CDL possession or willingness to obtain is expected.

Qualifications

• Retail RV service background preferred.
• Have a valid CDL or willing to obtain one.
• Knowledge of RV design, codes and standards (RVIA/NFPA).
• Experience with installation, operation, troubleshooting, repair, and maintenance of RV components.
• Ability to work in a fast-paced and diverse environment.
• 5-7 years RV industry experience.
• RVIA/RVDA tech certifications or working toward them.
• Basic computer operation and software navigation.
• Proficiency with parts ordering systems and data entry.

Responsibilities

• Operate as a mobile technician traveling to dealerships and customer locations to install, operate, troubleshoot, diagnose, repair, and maintain RVs.
• Assist dealerships in training to perform full repairs per Jayco quality standards and applicable NFPA/FMVS standards.
• Interact with retail customers to discuss repairs, provide maintenance guidance, and ensure customer satisfaction.
• Maintain detailed records of repairs, parts used, and service history for warranty and future servicing.
• Provide training to apprentices and lesser-skilled technicians with shop leadership.
• Perform diagnostics and repairs including safety inspections, appliance, chassis, electrical, electronics, slide-out, and interior systems.
• Utilize hand tools, power tools, and diagnostic equipment safely and proficiently.

Skills

Customer service

Communication

Documentation

Training delivery

Diagnostic tools

Microsoft Office

ERP systems

CDL

Education

RVIA/RVDA Technician Certification Level 3 and Master Certification

Tools

ERP systems (Microsoft AX)

Microsoft Office

Parts ordering systems

Work management software

Job description

This position exists to operate as a mobile technician, traveling to dealerships and retail customer locations to perform installation, operation, trouble shooting, diagnostics, repairs, and maintenance for RV’s. Assist in dealership training to enable dealerships to perform a full line of repairs on all Jayco, Inc. products, to comply with Jayco quality standards, NFPA 70, NFPA 1192, and applicable FMVSS (Title 49, Part 571) of the US Code of Federal Regulations.

Essential Functions:

• Will frequently travel to facilitate unit repairs, provide training to dealer personnel and/or retail customers as necessary, based upon urgency.
• Interact with retail customers, discussing repair needs and explaining repairs performed. They may offer advice on maintenance practices, answer questions, and ensure customer satisfaction. Good communication and customer service skills are essential in this role.
• Maintain detailed records of repairs, parts replaced, maintenance schedules, and service history. Accurate documentation helps track the RV's maintenance and repair history, assist in warranty claims, and provide valuable information for future servicing.
• Provide training to apprentices/lesser skilled service technicians by working with the shop Foremen and utilizing the Technician Skills Matrix.
• Will maintain capability to perform a host of diagnostics and repairs that may include the following:
  • Conduct safety inspection of certain components and systems.
  • Appliance issues (including traditional, instantaneous, hydronic, etc.)
  • Chassis issues (leveling, stabilization, brakes, steps, etc.)
  • Electrical issues (converter, inverter, transfer switch, solar, 12 volt, and 110 volt)
  • Electronics issues (satellite systems, multi-plexing, control area networks CAN)
  • Slide out issues (cable, above floor, through frame, in-wall)
  • Interior repair/service work such as: cabinetry, doors, drawers, sidewalls (panels, studs, insulation), ceiling panels (including rafters and insulation), soft goods, floor members (plywood/blandex, floor studding, insulation), carpeting, linoleum, trim, etc. Can included a complete rebuild and slide out adjustments.

Required Experience / Knowledge:

• Retail RV service background preferred.
• Have a valid CDL or is willing to obtain a CDL.
• Knowledge of RV design and construction processes desired including RV codes and standards (RVIA/NFPA).
• Knowledge of:
  • Installation, operation, troubleshooting, repair, and maintenance of all components of the RV.
  • Commonly used concepts, practices, and procedures within RV manufacturing.
• Accustomed to working in a fast-paced and diverse environment.
• 5-7 years of RV industry experience.
• Has RVIA/RVDA Technician Certification Level 3 and Master Certification; or are working towards achieving certifications.
• Basic computer operation and software navigation.
• Use of parts ordering systems.
• Work creation and management software.
• Email and communication tools.
• Microsoft Office Suite (Word, Excel, PowerPoint).
• Data entry and record-keeping.

Necessary Skills & Abilities:

• Ability to use a wide variety of hand tools, power tools, and diagnostic tools in a safe and proficient manner.
• Proficient in all Microsoft Office software.
• Proficient in ERP systems, similar to Microsoft AX.
• Strong customer service communication and collaboration skills are required.
• Ability to build cross-functional partnerships, internally & externally.
• Strong organizational skills with the ability to prioritize multiple projects efficiently while maintaining a positive attitude.

Work Requirements:

• Regularly required to sit, stand, walk, and stoop, kneel, or crouch; reach with hands and arms, use hands and fingers to handle or feel objects, tools, or controls.
• Must be able to frequently lift and move up to 50 pounds.
• Must maintain a valid CDL.
• This position requires travel up to 75% of the time.
• Must be able to work in a manufacturing environment where there can be fluctuation in temperature and humidity.
• Must comply with all safety policies, practices and procedures.
• This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays and/or Sundays as needed).
• Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Jayco offers a generous benefits package including:

• (2) Medical Insurance plan options, HSAs, and FSAs
• Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
• Vision insurance
• Disability and Life Insurance
• 401k plan with an annual discretionary match
• On-site Fitness Center access (IN only)
• Health Clinic for employee use (IN only)
• Employee Assistance Program (EAP) Benefits