Mobile RV Service Tech & Training Specialist

Jayco Family; Indiana, Northern (PA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision insurance

Disability and Life Insurance

401k plan with match

On-site Fitness Center (IN only)

Health Clinic (IN only)

Employee Assistance Program (EAP)

Job summary

Jayco, Inc. is seeking a mobile RV technician to travel to dealerships and retail locations to install, operate, diagnose, repair and maintain Jayco RVs. You will also assist in dealer training to enable full repairs in line with Jayco quality standards and applicable NFPA/FMVSS standards.

The role requires strong customer service, documentation of repairs, and willingness to work in a fast-paced environment. Frequent travel up to 75% and CDL possession or willingness to obtain is expected.

Qualifications

• Retail RV service background preferred.
• Have a valid CDL or willing to obtain one.
• Knowledge of RV design, codes and standards (RVIA/NFPA).
• Experience with installation, operation, troubleshooting, repair, and maintenance of RV components.
• Ability to work in a fast-paced and diverse environment.
• 5-7 years RV industry experience.
• RVIA/RVDA tech certifications or working toward them.
• Basic computer operation and software navigation.
• Proficiency with parts ordering systems and data entry.

Responsibilities

• Operate as a mobile technician traveling to dealerships and customer locations to install, operate, troubleshoot, diagnose, repair, and maintain RVs.
• Assist dealerships in training to perform full repairs per Jayco quality standards and applicable NFPA/FMVS standards.
• Interact with retail customers to discuss repairs, provide maintenance guidance, and ensure customer satisfaction.
• Maintain detailed records of repairs, parts used, and service history for warranty and future servicing.
• Provide training to apprentices and lesser-skilled technicians with shop leadership.
• Perform diagnostics and repairs including safety inspections, appliance, chassis, electrical, electronics, slide-out, and interior systems.
• Utilize hand tools, power tools, and diagnostic equipment safely and proficiently.

Skills

Customer service

Communication

Documentation

Training delivery

Diagnostic tools

Microsoft Office

ERP systems

CDL

Education

RVIA/RVDA Technician Certification Level 3 and Master Certification

Tools

ERP systems (Microsoft AX)

Microsoft Office

Parts ordering systems

Work management software

Job description

Jayco, Inc. is seeking a mobile RV technician to travel to dealerships and retail locations to install, operate, diagnose, repair and maintain Jayco RVs. You will also assist in dealer training to enable full repairs in line with Jayco quality standards and applicable NFPA/FMVSS standards.

The role requires strong customer service, documentation of repairs, and willingness to work in a fast-paced environment. Frequent travel up to 75% and CDL possession or willingness to obtain is expected.