RV Service Experience Lead

Bish's RV, Inc.; Ludington (MI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

401K with match

Employee discounts

Company-paid life insurance

Gym membership reimbursement

Opportunities for advancement

Annual Incentive Trip for Top Perform—

RV Borrowing Program

Great team culture

Job summary

Bish’s RV, Inc. is seeking an Internal Service Advisor to bridge sales and service, ensuring sold units are prepped accurately and efficiently.

You will coordinate workflow between dispatch, technicians, and the sales team, track job status, and support warranty and parts processes while upholding the dealership’s standards and culture. The role emphasizes exceptional customer service, clear communication, and collaboration across departments to enhance the overall customer experience and

Qualifications

• Excellent customer service and communication skills.
• Ability to use a variety of computer-based systems.
• Strong written and verbal communication.

Responsibilities

• Review internal service work orders for accuracy and completeness.
• Coordinate workflow with dispatch, technicians, and sales.
• Ensure units are prepped and ready for delivery per dealership standards.
• Track status of internal jobs and follow up for on-time completion.
• Assist with documentation, parts coordination, and warranty processes.
• Support inventory tracking and maintain service records.
• Communicate across departments to align priorities and avoid delays.

Skills

Customer service

Communication

Computer systems

Tools

Service management software

Job description

Bish’s RV, Inc. is seeking an Internal Service Advisor to bridge sales and service, ensuring sold units are prepped accurately and efficiently.

You will coordinate workflow between dispatch, technicians, and the sales team, track job status, and support warranty and parts processes while upholding the dealership’s standards and culture. The role emphasizes exceptional customer service, clear communication, and collaboration across departments to enhance the overall customer experience and