RV Service & Customer Experience Leader

A & L RV Sales, LLC; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

A & L RV Sales, LLC in Memphis, TN is seeking a Service Manager to lead our on-site service department and deliver exceptional RV repairs. You will coordinate schedules, assign work orders, and collaborate with parts and sales to ensure smooth workflow and high customer satisfaction.

The role requires hands-on leadership, clear communication, and a focus on safety, quality, and timely service for every customer.

Qualifications

• Experience in service management, automotive or RV repair operations.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Organizational and time-management abilities.
• Basic technical understanding of RV systems.
• Proficiency with service management software and scheduling tools.
• High school diploma or equivalent.
• Commitment to safety practices and ethical conduct.

Responsibilities

• Oversee the daily operations of the service department.
• Coordinate service schedules and allocate work orders to technicians.
• Ensure quality, timely RV and travel trailer repairs.
• Communicate with customers about service needs, estimates and timelines.
• Collaborate with parts and sales teams to support workflow.
• Manage service staff performance and development.
• Maintain safety and compliance standards.
• Monitor inventory related to the service department.
• Resolve escalated customer concerns when needed.

Skills

Leadership

Customer service

Communication

Time management

RV systems basics

Service software

Education

High school diploma or equivalent

Technical training or certifications (RV/automotive)

Tools

RV service management software

Scheduling tools

Office applications

Job description

A & L RV Sales, LLC in Memphis, TN is seeking a Service Manager to lead our on-site service department and deliver exceptional RV repairs. You will coordinate schedules, assign work orders, and collaborate with parts and sales to ensure smooth workflow and high customer satisfaction.

The role requires hands-on leadership, clear communication, and a focus on safety, quality, and timely service for every customer.