RV Service Concierge & Customer Champion

Fun Town RV; Surprise (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Store discounts

Job summary

Fun Town RV in Surprise, AZ is seeking a Service Advisor to be the primary contact in the service department, guiding customers through repairs and maintenance with clear timelines and costs. You will coordinate between customers and technicians, create and manage repair orders, and help educate customers on recommended services and maintenance plans.

The role offers competitive pay and comprehensive benefits.

Qualifications

• 1–2 years in a service advisor or customer-facing role.
• Familiarity with RV systems and maintenance is a plus.
• Strong communication and interpersonal skills.
• Proficient with service management software and basic computers.
• Customer-focused mindset with problem-solving abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers and document service requests.
• Communicate timelines, costs, and recommendations.
• Create and manage repair orders.
• Coordinate with technicians and warranty work.
• Provide estimates and upsell services.
• Maintain records and process payments.

Skills

Customer service

Communication

Multitasking

RV knowledge

Problem solving

Upselling

Job description

Fun Town RV in Surprise, AZ is seeking a Service Advisor to be the primary contact in the service department, guiding customers through repairs and maintenance with clear timelines and costs. You will coordinate between customers and technicians, create and manage repair orders, and help educate customers on recommended services and maintenance plans.

The role offers competitive pay and comprehensive benefits.