RV Service Advisor — Upsell, Schedule & Update Campers

campingworld; Belleville (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Parental leave

Tuition Reimbursement

On the job training

Job summary

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department as well as keep customers apprised of work progress.

Key responsibilities include determining product needs with customers, suggesting add-on sales, providing price estimates for installations, and maintaining clear communication with customers throughout the service process.

Qualifications

• At least 1 year of service experience preferred.
• Experience with RV products or camping lifestyle.
• Ability to work on a computer and perform internet searches.
• Excellent organizational and follow-up skills.
• Ability to follow department procedures and policies.
• Valid driver's license preferred.
• May lift up to 25 lbs and move up to 50 lbs with assistive devices.
• Prolonged standing, stooping, crawling and bending.

Responsibilities

• Determine specialized product needs and services by working directly with customers.
• Suggest add-on sales to increase average transactions.
• Provide price estimates for designated installations prior to scheduling appointments.
• Keep customers apprised of work progress.

Skills

Customer service experience

RV knowledge

Computer literacy

Organizational skills

Procedural discipline

Driver's license

Physical stamina

Manual lifting capability

Job description

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process requests for repair services and provide administrative support to the Service Department as well as keep customers apprised of work progress.

Key responsibilities include determining product needs with customers, suggesting add-on sales, providing price estimates for installations, and maintaining clear communication with customers throughout the service process.