RV Service Advisor—Sales-Driven Customer Experience

Blue Compass RV; Silsbee (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical & Dental

PTO & Holidays

401K

Pet Insurance

5-day Work Week

EAP

Identity Theft Protection

Referral Program

Training & Development

Career Growth

Job summary

Blue Compass RV is hiring a Service Advisor in Texas to join our team. The role serves as the primary liaison between customers and technicians, delivering clear communication, accurate service recommendations, and efficient workflow to drive service department success.

This sales‑minded position emphasizes upselling and customer experience in a fast‑paced RV service environment. Salary plus commission ranges from $60,000 to $80,000 average, with benefits including medical, dental, 401K, PTO,

Qualifications

• Minimum of 1 year of service advisor, automotive, or related experience preferred.
• Sales-minded with ability to upsell services.
• Excellent communication, both verbal and written.
• Strong problem solving and customer service skills.
• Ability to work daily on a computer and perform internet searches.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address customer concerns and escalated situations with professionalism and empathy.
• Identify upsell opportunities to maximize service revenue.
• Maintain accurate documentation, work orders, and communication records.
• Manage multiple tasks in a fast-paced service environment.

Job description

Blue Compass RV is hiring a Service Advisor in Texas to join our team. The role serves as the primary liaison between customers and technicians, delivering clear communication, accurate service recommendations, and efficient workflow to drive service department success.

This sales‑minded position emphasizes upselling and customer experience in a fast‑paced RV service environment. Salary plus commission ranges from $60,000 to $80,000 average, with benefits including medical, dental, 401K, PTO,