RV Service Advisor — Sales‑Driven, Commission Eligible

Blue Compass RV; Redding (CA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

FSA and life insurance

Paid time off

Paid holidays

401(k)

Pet insurance

5-day work week

Employee Assistance Program (EAP)

Legal coverage

Identity theft protection

Referral program

Ongoing training and development

Job summary

Blue Compass RV in Redding, CA is seeking a Service Advisor to deliver exceptional customer experiences and drive service department success. You will be the main contact for customers from check-in to completion, guiding them through service needs with a sales-driven approach.

The role requires clear communication, accurate estimates, and the ability to upsell additional services while maintaining empathy and professionalism.

Qualifications

• Strong sales mentality to recommend and close services.
• Excellent communication skills, verbal and written.
• Proven ability to handle customer concerns and service recovery.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address customer concerns and escalated situations professionally and empathetically.
• Identify upsell opportunities to maximize service revenue.
• Maintain accurate documentation, work orders, and communication records.
• Manage multiple tasks in a fast-paced service environment.

Skills

Sales mindset

Excellent communication

Problem solving

multitasking

Job description

Blue Compass RV in Redding, CA is seeking a Service Advisor to deliver exceptional customer experiences and drive service department success. You will be the main contact for customers from check-in to completion, guiding them through service needs with a sales-driven approach.

The role requires clear communication, accurate estimates, and the ability to upsell additional services while maintaining empathy and professionalism.