RV Service Advisor East Valley

World Wide RV; Mesa (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health

Dental

Vision

401k

Paid Vacation

Job summary

World Wide RV in Mesa, Arizona seeks a Service Advisor for recreational vehicles. The ideal candidate enjoys working with people, has strong communication skills, and a professional appearance. Responsibilities include greeting customers, articulating repair needs, providing estimates, and ensuring customer satisfaction.

While prior experience in a service-related position is preferred, a high school diploma is required. Benefits include health, dental, vision, 401k, and paid vacation.

Qualifications

• Must have a high school diploma or equivalency.
• Experience in a service-related position preferred, but not necessary.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and articulate repair needs to technicians.
• Provide accurate estimates of repair and maintenance costs.
• Follow up on repairs and keep customers informed.
• Inspect repair quality and handle minor customer concerns.

Skills

Customer service skills

Communication skills

Attention to detail

Problem-solving skills

Education

High school diploma or equivalency

Job description

Service Advisor – Recreational Vehicles

If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Education and/or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

• Health
• Dental
• Vision
• 401k
• Paid Vacation