Service Advisor

Specialty Tractors; Lancaster (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Performance Bonuses

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Paid vacation after one year

Job summary

Specialty Tractors in Lancaster, Ohio, is looking for an experienced Service Advisor to enhance customer satisfaction. This role requires a strong focus on customer service, effective communication, and the ability to translate customers' needs to technicians. Ideal candidates will have at least two years of experience, and previous RV experience is advantageous.

We offer a competitive salary, bi-weekly pay, performance bonuses, and comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan. Join us for a 5-day work week with Sundays off!

Qualifications

• 2 years of experience in a customer-facing role, preferably as a Service Advisor.
• Ability to communicate effectively with customers and technicians.
• Experience in the RV industry is a plus.

Responsibilities

• Greet service department customers promptly and courteously.
• Translate repair needs to techs clearly.
• Provide repair/maintenance estimates and manage customer expectations.
• Ensure customer satisfaction scores meet dealership standards.

Skills

Customer service

Communication

Motility software

Job description

Service Advisor – Rv

We need a Service Advisor who is superior in customer service. Must be able to professionally greet guests by phone or in person, schedule appointments and act as a liaison between customers and service techs. Experience with Motility software system is a plus. Makes customers feel welcome and confident that their needs are being understood and achieved. 2 years experience preferred, RV experience is a plus. We are growing fast and looking for someone who will help us with that growth. Competitive benefits package, Monthly salary + Commission.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress daily
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

We offer terrific benefits which include:

• Generous pay plan! Tell us about your experience at your interview!
• Performance Bonuses!
• Bi-weekly Pay Period
• Excellent, Ongoing Training is Provided!
• Opportunity for long term employment and growth
• Medical, Dental and Vision Insurance
• Disability Insurance
• 401(k) Retirement Plan
• Paid one week vacation after 1 year, 2 weeks paid after 2 years
• 5-day work week, closed on Sundays!

We are an Equal Opportunity Employer – All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.