Service Advisor

Specialty RV Sales; Lancaster (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Performance Bonuses

401(k) Retirement Plan

Paid vacation after 1 year

Job summary

Specialty RV Sales in Lancaster, Ohio seeks a Service Advisor to join their team. The ideal candidate will greet customers, schedule appointments, and manage repair consultations while ensuring customer satisfaction. Exceptional communication skills are a must, along with at least two years of related experience. We offer a competitive benefits package that includes medical, dental, vision insurance, and performance bonuses.

Join us to contribute to our fast-paced growth and enjoy opportunities for career advancement.

Qualifications

• 2 years of customer service experience preferred.
• Experience in RV services is a plus.

Responsibilities

• Greet customers promptly and courteously.
• Translate repair needs to techs.
• Provide accurate repair/maintenance estimates.
• Maintain Customer Satisfaction Index (CSI) scores.
• Upsell additional services with integrity.

Skills

Customer service excellence

Communication skills

Experience with Motility software

Job description

Service Advisor – RV

We need a Service Advisor who is superior in customer service. Must be able to professionally greet guests by phone or in person, schedule appointments and act as a liaison between customers and service techs. Experience with Motility software system a plus. Makes customers feel welcome and confident that their needs are being understood and achieved. 2 years experience preferred, RV experience is a plus. We are growing at a fast pace and looking for someone who helps us with that growth. Competitive benefits package, Monthly salary + Commission.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress daily
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

We Offer Terrific Benefits Which Include

• Generous pay plan! Tell us about your experience at your interview!
• Performance Bonuses!
• Bi-weekly Pay Period
• Excellent, Ongoing Training is Provided!
• Opportunity for long term employment and growth
• Medical, Dental and Vision Insurance
• Disability Insurance
• 401(k) Retirement Plan
• Paid one week vacation after 1 year, 2 weeks paid after 2 years
• 5-day work week, closed on Sundays!

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.