RV Service Advisor

Robert Crist and Company RV; Mesa (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

401(k)

Sick and/or Vacation Pay

Job summary

Robert Crist and Company RV in Mesa, AZ is looking for a full-time RV Service Advisor to support its growing service department. The ideal candidate will excel in customer service, coordinate repair orders with technicians, and maintain clear communication with customers throughout the repair process. This role requires a high school diploma or GED, and one year of dealership experience is preferred. The position offers health insurance, 401(k), and paid time off.

Qualifications

• One year of dealership experience is preferred.
• Equivalent combinations of education and experience will be considered.

Responsibilities

• Greet customers, document concerns, and create accurate repair orders.
• Work closely with technicians to ensure timely and correct repairs.
• Provide clear and accurate parts and labor estimates.
• Keep customers informed throughout the repair process.
• Assist with warranty claims and required documentation.
• Coordinate with the parts department to source needed components.
• Verify completed work orders and ensure customer satisfaction.
• Maintain organized and compliant service documentation.

Education

High school diploma or GED

Job description

RV Service Advisor – Full Time – Mesa, AZ

Join a dealership where Our People Make the Difference. We are seeking a customer‑focused RV Service Advisor to support our growing service department. If you enjoy helping customers, coordinating repair work, and being part of a respected Arizona RV dealership with over 60 years of history, this is the role for you.

What You’ll Do

• Customer Service Intake — Greet customers, document concerns, and create accurate repair orders.

• Service Coordination — Work closely with technicians to ensure timely and correct repairs.

• Estimate Preparation — Provide clear and accurate parts and labor estimates.

• Status Communication — Keep customers informed throughout the repair process.

• Warranty Support — Assist with warranty claims and required documentation.

• Parts Collaboration — Coordinate with the parts department to source needed components.

• Quality Review — Verify completed work orders and ensure customer satisfaction.

• Record Management — Maintain organized and compliant service documentation.

Qualifications

• High school diploma or GED required.

• One year of dealership experience is preferred.

• Equivalent combinations of education and experience will be considered.

Compensation

Compensation is based on experience and skill. This is a salary plus commission position.

Physical Requirements

• Regularly required to stand, walk, reach, talk, and hear.

• Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.

• Must regularly lift/move up to 25 lbs and occasionally 100+ lbs.

• Vision requirements include close vision and ability to adjust focus.

• Reasonable accommodations available.

Benefits

• Health Insurance

• Dental & Vision

• 401(k)

• Sick and/or Vacation Pay