RV Service Advisor: Drive Repairs & Customer Updates

Camping World; Cheyenne (WY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Tuition Reimbursement

Parental Leave (paid, eligibility)

Job summary

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process repair service requests and provide administrative support to the Service Department while keeping customers informed of progress.

You will determine product needs with customers, suggest add-ons to increase transactions, provide price estimates for installations, and continuously update customers on work status.

Qualifications

• A minimum of one year of service experience is preferred.
• Previous RV product or camping lifestyle experience is a plus.
• Ability to work daily on a computer and perform internet searches as needed.
• Excellent organization and follow-up skills are required.
• Ability to follow department procedures and policies.

Responsibilities

• Determine specialized product needs and services by working directly with customers.
• Suggest add-on sales to increase average transactions.
• Provide price estimates for designated installations prior to scheduling appointments.
• Keep customers apprised of work progress.

Skills

Customer service

Sales

Communication

Organization

Tools

Computer

Internet search

Job description

Camping World is seeking a Service Advisor to join our growing team. You will initiate and process repair service requests and provide administrative support to the Service Department while keeping customers informed of progress.

You will determine product needs with customers, suggest add-ons to increase transactions, provide price estimates for installations, and continuously update customers on work status.