RV Service Advisor: Customer Care & Upsell Expert

Specialty Tractors; Lancaster (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Performance Bonuses

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Paid vacation after one year

Job summary

Specialty Tractors in Lancaster, Ohio, is looking for an experienced Service Advisor to enhance customer satisfaction. This role requires a strong focus on customer service, effective communication, and the ability to translate customers' needs to technicians. Ideal candidates will have at least two years of experience, and previous RV experience is advantageous.

We offer a competitive salary, bi-weekly pay, performance bonuses, and comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan. Join us for a 5-day work week with Sundays off!

Qualifications

• 2 years of experience in a customer-facing role, preferably as a Service Advisor.
• Ability to communicate effectively with customers and technicians.
• Experience in the RV industry is a plus.

Responsibilities

• Greet service department customers promptly and courteously.
• Translate repair needs to techs clearly.
• Provide repair/maintenance estimates and manage customer expectations.
• Ensure customer satisfaction scores meet dealership standards.

Skills

Customer service

Communication

Motility software

Job description

Specialty Tractors in Lancaster, Ohio, is looking for an experienced Service Advisor to enhance customer satisfaction. This role requires a strong focus on customer service, effective communication, and the ability to translate customers' needs to technicians. Ideal candidates will have at least two years of experience, and previous RV experience is advantageous.

We offer a competitive salary, bi-weekly pay, performance bonuses, and comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan. Join us for a 5-day work week with Sundays off!