RV Resort Supervisor

Umpqua Hospitality LLC; Canyonville (OR); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Umpqua Hospitality LLC in Canyonville, Oregon, is seeking a Resort Manager to oversee daily operations and supervise Front Desk, Guest Service, Custodial and Maintenance teams. You will ensure exemplary guest service and maintain high property standards while coordinating with the RV Resort staff.

The role requires 2 years of resort management experience, strong communication, and the ability to handle multiple priorities.

Qualifications

• 2 years of previous experience in Resort management.
• RV Resort experience preferred.
• Excellent verbal and written communication skills.
• Must be computer literate.
• Strong organizational skills.
• Ability to handle multiple priorities and tasks.
• Ability to obtain and maintain an OLCC license within 90 days of employment.
• Ability to obtain Class I Gaming License.

Responsabilités

• Oversee daily resort operations and supervise Front Desk, Guest Service, Custodial and Maintenance staff.
• Ensure exemplary guest service and maintain high property standards.
• Prepare weekly staff schedules and coordinate with Maintenance.
• Review vendor invoices, purchase requisitions and manage disbursement requests.
• Monitor inventory and order supplies as needed.
• Conduct staff training and supervise staff performance.

Connaissances

Guest service

Staff supervision

Operations management

Communication skills

Multi-tasking

Formation

High school diploma

Outils

Microsoft Office

Scheduling software

Description du poste

Description

Responsible for daily operation, including supervising Front Desk staff, Guest Service Staff, Custodial staff and Maintenance staff. Responsible for providing exemplary guest service and maintaining high property standards.

ESSENTIAL FUNCTIONS:

• Assist RV Resort Manager with daily operations.
• Ensures and upholds the RV Resort commitment to provide exemplary guest service.
• Ensuring safety, understands emergency procedures and how to act upon them.
• Oversees guest registration, fee collection, reservations, group bookings, purchasing and accounting for RV Resort.
• Interview, select, train and supervise RV Resort staff.
• Train Front Desk Clerks, Custodians and Guest Service Attendants on job duties and proper use of equipment and supplies.
• Prepare weekly staff schedules to ensure adequate coverage.
• Review vendor invoices, and processes purchase requisitions and check disbursement requests.
• Monitor inventory and order operational, cleaning, and office supplies as needed.
• Perform Custodial, Front Desk and Guest Service Attendant duties when necessary.
• Conduct daily, weekly, monthly property inspections to ensure facilities, grounds, and work areas are clean and well maintained.
• Coordinate with the Maintenance Department regarding repairs and maintenance.
• Ensure staff maintain proper uniforms, badges, grooming, and professional appearance.
• Ensures effective, timely and accurate communications flow with regards to RV Resort policies and procedures.
• Maintains working relationships and communicates in a professional manner and friendly work environment with all departments.
• Encourages and demonstrates positive morale characteristics for all RV Resort Staff.
• Evaluates the job performance of each RV Resort employee. Make suggestions for improvement and corrective action for all RV Resort staff when necessary.
• Assist the RV Resort Manager during meetings or conduct regularly scheduled meetings for the RV Resort staff. Attend all department meetings and training sessions.
• Resolves or refers to management guest requests, concerns, complaints or suggestions in an effort to provide exceptional guest service.
• Perform and assists with other duties and responsibilities set forth by the RV Resort Manager.

Requirements

• 2 years of previous experience in Resort management.
• RV Resort experience preferred.
• Analytical/mathematics skills are essential.
• Excellent verbal and written communication skills.
• Able to read and comprehend written instructions.
• Excellent guest service approach in dealing with guests.
• Must be computer literate.
• Strong clerical experience required.
• Excellent organizational skills.
• Ability to handle multiple priorities and tasks.
• Ability to handle guest disputes.
• Current and valid Oregon Driver’s License with the ability to qualify for the UIDC’s Drivers Program.
• Ability to obtain and maintain an OLCC within 90 days of employment
• Ability to obtain Class I Gaming License