RV Park Rep GRA

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 28,000 - 40,000; Full time

Job summary

Fresca, LLC is seeking an RV Park Front Desk Representative who serves as the first point of contact and ambassador for the guest experience, handling check-ins/check-outs and ensuring RV spaces are clean and ready for assignment.

You will use a computer system to assist guests, answer inquiries, and coordinate with other departments while upholding safety and compliance standards.

Qualifications

• 1 year of guest service or front desk experience.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Greet all RV Park guests in a friendly and professional manner, ensuring a smooth check-in and check-out process.
• Confirm site readiness and availability, ensuring spaces are clean and properly assigned prior to guest arrival.
• Respond to guest inquiries, special requests, or complaints promptly, resolving concerns to ensure guest satisfaction.
• Maintain complete knowledge of property features, services, space layouts, rates, promotions, and daily activity schedules.
• Document and relay guest requests and service issues clearly and accurately to appropriate departments.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Skills

Guest service

Front desk

Cashiering

Teamwork

Communication

Tools

Computer system

Job description

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Summary

Job Description Summary: As an RV Park Front Desk Representative, you are the first point of contact and a key ambassador for the guest experience. You ensure every guest feels welcome by efficiently managing check-ins and check-outs, verifying that RV spaces are clean, prepared, and ready for assignment. Your attention to detail and commitment to service play a vital role in creating a seamless and enjoyable stay.

Job Description

Essential Functions and Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Greet all RV Park guests in a friendly and professional manner, ensuring a smooth check-in and check-out process
• Confirm site readiness and availability, ensuring spaces are clean and properly assigned prior to guest arrival
• Respond to guest inquiries, special requests, or complaints promptly, resolving concerns to ensure guest satisfaction
• Maintain complete knowledge of property features, services, space layouts, rates, promotions, and daily activity schedules
• Document and relay guest requests and service issues clearly and accurately to appropriate departments
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 1 year of guest service or front desk experience
• Previous cashiering experience preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system

Requirements

• At least 18years of age
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United State

Work Cards

• None

Physical Requirements

• Frequently push/pull up to 50 lbs
• Frequently lift and/or carry up to 50 lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Frequently sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Outdoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme hot cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.