RV Park Clerk

Golden Entertainment, Inc.; United States; On-site; USD 25,000 - 42,000; Full time

Job summary

Golden Pahrump Lakeside, LLC is seeking an RV Park Desk Clerk to deliver exceptional guest experiences at our RV park. You will be the first contact in person and by phone, ensuring guests feel welcomed and valued during their stay.

Daily tasks include greeting guests, managing check-in/check-out, keeping front desk and facilities clean, and staying informed about promotions and policies. Strong communication and teamwork are essential.

Qualifications

• 1+ months guest service or hospitality experience preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Must be able to obtain and maintain work cards as required by the company.
• English communication required.

Responsibilities

• Provide timely and courteous guest service.
• Greet guests and manage check-in/check-out process.
• Walk RV Park to ensure facilities and equipment are clean and functioning.
• Respond to guest inquiries and resolve issues.
• Maintain front desk area and shared facilities.
• Stay current on promotions and policies.
• Communicate with management and guests in person and by phone.
• Adhere to gaming laws and company policies where applicable.
• Provide outstanding guest service in a timely manner.
• Perform other duties as assigned.

Skills

Guest service

Teamwork

Communication

Safety-conscious

Computer input

Attention to detail

Education

High School Diploma or equivalent

Job description

At Golden Pahrump Lakeside, LLC , we don't just offer jobs - we build careers. In a business that’s often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here - and a team that is as invested in your success as you are.

Job Description Summary:

Summary:
As an RV Park Desk Clerk, you play a vital role in delivering exceptional guest experiences. You serve as the first point of contact-both in person and over the phone-ensuring each guest feels welcomed and valued. You are responsible for promptly addressing guest requests, questions, and concerns with professionalism and courtesy, helping to create a positive and memorable stay. Your attentiveness, communication skills, and commitment to service excellence directly contribute to the success and reputation of the RV Park.

Job Description:

Essential Functions and Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Greet and assist arriving guests professionally; manage space selection and check-in/check-out process
• Walk daily routes through the RV Park to ensure facilities and equipment are clean and functioning properly
• Respond to guest inquiries, provide local information, and resolve issues or elevate concerns as needed
• Maintain cleanliness and stock of front desk area and shared RV Park facilities
• Stay current on company promotions, policies, and reservation requirements
• Communicate effectively with management, team members, and guests in person and by phone
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned

Qualifications

• 1 or more months of guest service, RV, or hospitality experience preferred
• Previous experience working in a team or group environment
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system

Requirements

• At least 21years of age
• High School Diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Frequently push/pull up to 50 lbs
• Frequently lift and/or carry up to 50 lbs at floor, knee, waist, and chest levels
• Frequently squat, kneel, reach, bend, twist
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Outdoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme hot cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.