RV Rental Experience Specialist

Socket.dev; Saint Cloud (MN); On-site; USD 28,000 - 36,000; Full time

Job summary

PleasureLand RV Center is seeking a Rental Coordinator to be at the center of the customer experience, handling inquiries, reservations, and the RV return. You’ll work with Rental, Service, Detail, and Store teams to ensure every rental is prepared and ready when promised.

The ideal candidate delivers strong customer service, stays organized in a fast-paced environment, and can learn RV systems. Previous hospitality or coordination experience is helpful; RV knowledge is not required and training

Qualifications

• Experience in customer service or coordination is preferred.
• Strong organizational and follow-up skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Willingness to learn RV systems and rental operations.

Responsibilities

• Help customers select the right RV, provide quotes, and secure reservations.
• Manage rental agreements, payments, deposits, schedules, and records.
• Coordinate with Rental, Service, and Detail teams to prepare RVs.
• Guide customers through departures, walkthroughs, returns, and questions.
• Address concerns and escalate issues when needed.
• Identify and pursue new rental opportunities to grow reservations.
• Keep the rental operation organized with clear priorities.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Teamwork

MS Word / MS Excel

Tools

TSD system

Job description

PleasureLand RV Center is seeking a Rental Coordinator to be at the center of the customer experience, handling inquiries, reservations, and the RV return. You’ll work with Rental, Service, Detail, and Store teams to ensure every rental is prepared and ready when promised.

The ideal candidate delivers strong customer service, stays organized in a fast-paced environment, and can learn RV systems. Previous hospitality or coordination experience is helpful; RV knowledge is not required and training