RV Delivery Coordinator - Uncapped Commission Potential

Camping World; Coburg (OR); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On-the-job training

Job summary

Camping World is seeking a Delivery Coordinator to serve as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used RVs. This role promotes accessories and conducts professional RV demonstrations with every delivery.

Responsibilities include managing work orders, coordinating with Service Advisors, scheduling first service, and following up within 24 hours to ensure satisfaction. Base plus commissions apply.

Qualifications

• Minimum one year of customer service experience preferred.
• Strong communication skills, verbal and written.
• Excellent organization and follow-up abilities.
• Proficient computer and multitasking skills.
• Strong independent problem-solving ability.
• Ability to follow department procedures and policies.
• Valid driver's license preferred.

Responsibilities

• Guide new owners through the delivery process while promoting accessories and supplies that enhance their camping experience.
• Ensure a thorough and professional RV demonstration occurs for every new owner.
• Perform final quality inspection prior to delivery.
• Introduce guests to the Service Advisor team and schedule their first service appointment.
• Follow up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation.
• Create and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu billing guidelines.
• Create and submit all “Owed to Customer” work orders using the approved process and turn them over to External Advisors for completion.
• Attend the daily 2.3.8. meeting to provide delivery updates on all sold units (SA).
• Communicate proactively with Sales and F&I Managers regarding any potential delivery delays.
• Monitor shop workload to coordinate spot deliveries as needed.
• Oversee lot preparation for all new RVs, ensuring each is prepped, warranty work completed, and ready for immediate delivery.
• Create work orders for all trade-ins (inspection and reconditioning) and perform quality control upon completion.
• Confirm delivery date and time with Sales.
• Review all sale inclusions for accuracy.
• Ensure delivery-day expectations are clearly communicated to each customer.

Skills

Customer service experience

Communication skills

Organization

Follow-up abilities

Computer proficiency

Multitasking

Problem-solving

Job description

Camping World is seeking a Delivery Coordinator to serve as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used RVs. This role promotes accessories and conducts professional RV demonstrations with every delivery.

Responsibilities include managing work orders, coordinating with Service Advisors, scheduling first service, and following up within 24 hours to ensure satisfaction. Base plus commissions apply.