RV Delivery & Customer Experience Lead

Camping World; Tucson (AZ); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Good Sam Roadside Assistance

Discounts

Parental leave

Tuition Reimbursement

Medical, Dental, Vision benefits

On-the-job training

Job summary

Camping World is seeking a Delivery Coordinator in Tucson, AZ to guide new RV owners through the delivery process and promote accessories for an enhanced camping experience.

You will oversee work orders, ensure quality demonstrations, coordinate with Sales and Service teams, and handle lot preparation and trade-ins. A customer-service background and strong communication skills are essential for success in this role.

Qualifications

• Minimum one year of customer service experience preferred.
• Strong communication skills, verbal and written.
• Excellent organization and follow-up abilities.
• Proficient computer and multitasking skills.
• Strong independent problem-solving ability.
• Ability to follow department procedures and policies.
• Excellent customer relations and clerical accuracy.
• Valid driver's license preferred.

Responsibilities

• Guide new owners through the delivery process and promote accessories and supplies.
• Ensure a thorough RV demonstration for every new owner.
• Perform final quality inspection prior to delivery.
• Introduce guests to the Service Advisor team and schedule first service.
• Follow up with guests within 24 hours to confirm satisfaction and encourage survey participation.
• Create and manage all work orders for preparation and delivery.
• Track all work orders through completion and final billing.
• Attend daily meetings to provide delivery updates on sold units.
• Coordinate with Sales and F&I Managers about delivery delays.
• Oversee lot preparation for all new RVs and trade-ins; ensure warranty work is completed.
• Confirm delivery date and time with Sales; review sale inclusions for accuracy.
• Maintain delivery documentation and perform other essential tasks.

Skills

Customer service

Communication

Organization

Multitasking

Problem-solving

Procedures

Customer relations

Driver's license

Job description

Camping World is seeking a Delivery Coordinator in Tucson, AZ to guide new RV owners through the delivery process and promote accessories for an enhanced camping experience.

You will oversee work orders, ensure quality demonstrations, coordinate with Sales and Service teams, and handle lot preparation and trade-ins. A customer-service background and strong communication skills are essential for success in this role.