Delivery Coordinator

Camping World; West Hatfield (MA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Good Sam Roadside Assistance

Employee Assistance Program

Tuition Reimbursement

Job summary

Camping World is seeking a Delivery Coordinator to bridge Sales and Service and guide new and used RV owners through the delivery experience with professional demonstrations and post-delivery follow-up.

You will manage all prep work orders, coordinate with Service Advisors, track progress, and communicate delays to Sales and F&I. This role offers a strong commission component and comprehensive benefits.

Qualifications

• Minimum one year of customer service experience.
• Strong communication skills, verbal and written.
• Excellent organization and follow-up abilities.
• Proficient computer and multitasking skills.
• Valid driver’s license preferred.

Responsibilities

• Guide new owners through the delivery process while promoting accessories and supplies.
• Ensure a thorough and professional RV demonstration occurs for every new owner.
• Perform final quality inspection prior to delivery.
• Create and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu guidelines.
• Attend the daily 2.3.8. meeting to provide delivery updates on all sold units (SA).
• Communicate proactively with Sales and F&I Managers regarding any potential delivery delays.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Driver's license

Job description

Camping World is seeking a Delivery Coordinator for our growing team.The Delivery Coordinator serves as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used RVs. This role delivers consistently exceptional and professional experience for every guest, from the point of sale through the completion of delivery.What you’ll do:Customer Experience & DeliveryGuide new owners through the delivery process while promoting accessories and supplies that enhance their camping experience.Ensure a thorough and professional RV demonstration occurs for every new owner.Perform final quality inspection prior to delivery.Introduce guests to the Service Advisor team and schedule their first service appointment.Follow up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation.Work Order & CoordinationCreate and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu billing guidelines.Create and submit all “Owed to Customer” work orders using the approved process and turn them over to External Advisors for completion.Track all work orders through completion and final billing.Attend the daily 2.3.8. meeting to provide delivery updates on all sold units (SA).Communicate proactively with Sales and F&I Managers regarding any potential delivery delays.Monitor shop workload to coordinate spot deliveries as needed.Lot Preparation & Trade-InsOversee lot preparation for all new RVs, ensuring each is prepped, warranty work completed, and ready for immediate delivery.Create work orders for all trade-ins (inspection and reconditioning) and perform quality control upon completion.Sales Process EngagementConfirm delivery date and time with Sales.Review all sale inclusions for accuracy.Ensure delivery-day expectations are clearly communicated to each customer.Administrative & Other DutiesMaintain accurate delivery documentation, including keys, owner’s manuals, warranties, and paperwork.Perform additional administrative duties and other essential tasks as assigned.What You’ll Need to Have for the Role:Minimum one year of customer service experience preferredStrong communication skills, verbal and writtenExcellent organization and follow-up abilitiesProficient computer and multitasking skillsStrong independent problem-solving abilityAbility to follow department procedures and policiesExcellent customer relations and clerical accuracyValid driver's license preferredGeneral Compensation DisclosureThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $40,000 - $65,000 or more. This is a commission-based role with uncapped commissions.In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.