RV Customer Service Manager - Entry Level Growth Role

Wilkins RV; Town of Riga (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Wages

Medical/Dental/Vision Insurance

401K/401K Matching Program

PTO/Sick Time

Voluntary Benefit Program

Employee Referral Program

Employee Discount

RV Borrowing Program

Job summary

Wilkins Recreational Vehicles in New York is seeking a capable customer service manager to oversee the end-to-end service experience, from scheduling and greeting to finalizing the customer bill. You will assess customer needs, promote our RV products accordingly, and maintain a positive rapport with clients.

You will estimate repair costs, initiate service orders, and ensure clear communication with customers to exceed expectations.

Qualifications

• Minimum of 2 years in a managerial role is preferred but not required.
• Motivated to work in a fast-paced environment.
• Professional appearance and strong work ethic.

Responsibilities

• Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs; promotes our products, accordingly.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Skills

Customer service

Leadership

Communication

Job description

Wilkins Recreational Vehicles in New York is seeking a capable customer service manager to oversee the end-to-end service experience, from scheduling and greeting to finalizing the customer bill. You will assess customer needs, promote our RV products accordingly, and maintain a positive rapport with clients.

You will estimate repair costs, initiate service orders, and ensure clear communication with customers to exceed expectations.