Assistant Service Manager

Wilkins RV; Town of Nichols (NY); Sur place; USD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive Wages

Medical, Dental, and Vision Insurance

401K and Employer MatchProgram

PTO/Sick Time

Voluntary Benefit Program

Employee Referral Program

Employee Discount

RV Borrowing Program

Résumé du poste

Wilkins Recreational Vehicles in Nichols, NY is seeking an Assistant Service Manager/Service Writer to lead our service department and enhance the customer experience. The role oversees scheduling, invoicing, and a team of skilled technicians, ensuring service quality and effective cross-department communication.

You will drive productivity, monitor performance, and foster a positive team culture while maintaining high customer satisfaction.

Qualifications

• Minimum 2+ years in a supervisory or managerial role.
• Experience supervising service technicians is highly preferred.
• Ability to thrive in a fast-paced, customer-focused environment.

Responsabilités

• Manage the full service cycle: appointment setting, work order prep, and final invoicing.
• Supervise and motivate technicians to meet productivity and quality goals.
• Monitor performance, assign jobs based on skill, and ensure efficient workflow.
• Build and maintain strong customer relationships through clear communication.
• Assist customers in identifying service needs and offering solutions.
• Prepare accurate service estimates and obtain approvals.
• Promote available products and services and upsell where appropriate.
• Ensure work meets customer satisfaction and follow up as needed.
• Collaborate with internal departments to support dealership success.

Connaissances

Leadership

Team supervision

Customer-focused

Communication

Interpersonal skills

Motivation

Description du poste

Company: Wilkins Recreational Vehicles
Job Title: Assistant Service Manager/Service Writer
Location: Nichols, NY 13812

Join the #1 RV dealer in New York and become part of an award-winning team that values your talent, drive, and ability to make a difference. At Wilkins RV, we believe in fostering innovation, growth, and a positive work environment. We’re currently seeking a motivated Assistant Service Manager to help lead and support our high-performing service department

Salary Range:

• $55,000.00 - $70,000.00 dependent on experience.

Benefits:

• Competitive Wages
• Medical, Dental, and Vision Insurance
• 401K and Employer MatchProgram
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Position Summary:

As an Assistant Service Manager, you’ll play a critical role in overseeing the customer service experience from scheduling appointments through to final billing. You’ll also be responsible for managing a team of skilled technicians, ensuring productivity, quality of work, and effective communication across departments. This position requires strong leadership, organization, and a customer-focused mindset.

Key Responsibilities:

• Manage the full service cycle: appointment setting, work order preparation, and final invoicing
• Supervise, support, and motivate a team of technicians to meet productivity and quality goals
• Monitor technician performance, assign jobs based on skill level, and ensure efficient workflow
• Build and maintain strong customer relationships through clear communication and follow-up
• Assist customers in identifying service needs and offer appropriate solutions
• Prepare accurate service estimates and obtain necessary approvals
• Promote available products and services
• Ensure work is completed to customer satisfaction and follow up as needed
• Drive service department efficiency and actively identify upsell opportunities
• Maintain compliance with all company policies and procedures
• Collaborate with internal departments to support overall dealership success

Requirements:

• 2+ years of experience in a supervisory or managerial role (preferred)
• Previous experience managing or working closely with service technicians is highly preferred
• Ability to thrive in a fast-paced, customer-focused environment
• Strong interpersonal and communication skills
• Professional appearance and demeanor
• High level of motivation, integrity, and a strong work ethic
• Ability to lead by example and foster a positive team culture