RV Service Manager Assistant — Team Leader

Wilkins RV; Town of Nichols (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental, and Vision Insurance

401K and Employer MatchProgram

PTO/Sick Time

Voluntary Benefit Program

Employee Referral Program

Employee Discount

RV Borrowing Program

Job summary

Wilkins Recreational Vehicles in Nichols, NY is seeking an Assistant Service Manager/Service Writer to lead our service department and enhance the customer experience. The role oversees scheduling, invoicing, and a team of skilled technicians, ensuring service quality and effective cross-department communication.

You will drive productivity, monitor performance, and foster a positive team culture while maintaining high customer satisfaction.

Qualifications

• Minimum 2+ years in a supervisory or managerial role.
• Experience supervising service technicians is highly preferred.
• Ability to thrive in a fast-paced, customer-focused environment.

Responsibilities

• Manage the full service cycle: appointment setting, work order prep, and final invoicing.
• Supervise and motivate technicians to meet productivity and quality goals.
• Monitor performance, assign jobs based on skill, and ensure efficient workflow.
• Build and maintain strong customer relationships through clear communication.
• Assist customers in identifying service needs and offering solutions.
• Prepare accurate service estimates and obtain approvals.
• Promote available products and services and upsell where appropriate.
• Ensure work meets customer satisfaction and follow up as needed.
• Collaborate with internal departments to support dealership success.

Skills

Leadership

Team supervision

Customer-focused

Communication

Interpersonal skills

Motivation

Job description

Wilkins Recreational Vehicles in Nichols, NY is seeking an Assistant Service Manager/Service Writer to lead our service department and enhance the customer experience. The role oversees scheduling, invoicing, and a team of skilled technicians, ensuring service quality and effective cross-department communication.

You will drive productivity, monitor performance, and foster a positive team culture while maintaining high customer satisfaction.