Entry-Level Customer Experience Manager

Wilkins RV; Town of Waterloo (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Wages

Medical/Dental/Vision Insurance

401K/401K Matching Program

PTO/Sick Time

Voluntary Benefit Program

Employee Referral Program

Employee Discount

RV Borrowing Program

Job summary

Wilkins RV in New York is seeking an experienced customer-service leader to oversee the entire service experience from appointment to final bill. You will greet customers, build rapport, and identify needs to promote our RV products and services.

The role requires managing a fast-paced environment, ensuring clear communication, and driving service sales while maintaining high customer satisfaction. A professional appearance and strong work ethic are essential.

Qualifications

• Minimum of 2 years’ experience in a managerial role is preferred but not required.
• Motivated individual who enjoys working in a fast-paced environment.
• Professional appearance.
• Strong communication skills.
• Positive attitude.
• Strong work ethic.
• Professional conduct.

Responsibilities

• Oversees the entire customer service experience from the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs; promotes our products, accordingly.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Skills

Leadership

Communication skills

Professional appearance

Strong work ethic

Positive attitude

Professional conduct

Job description

Wilkins RV in New York is seeking an experienced customer-service leader to oversee the entire service experience from appointment to final bill. You will greet customers, build rapport, and identify needs to promote our RV products and services.

The role requires managing a fast-paced environment, ensuring clear communication, and driving service sales while maintaining high customer satisfaction. A professional appearance and strong work ethic are essential.