Rural Veteran Services Navigator

Veterans Navigation Network; Miles City (MT); On-site; USD 28,000 - 36,000; Full time

Job summary

The Rural Resource Navigator role at Veterans Navigation Network in Miles City, MT, is a full-time, in-person position focused on connecting veterans and families with services to improve stability and quality of life.

Responsibilities include outreach, motivational interviewing, benefits education, needs assessment, and coordinating with healthcare, housing, employment, and legal resources; strong communication and organization are essential.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational abilities.
• Ability to work independently while contributing to a collaborative team.
• Willingness to travel up to 50% for local, statewide and national meetings or events.
• Valid driver’s license.
• Ability to complete at least six hours of continuing education annually following initial training.

Responsibilities

• Conduct outreach to service members, veterans, family members, potential volunteers and community members.
• Use motivational interviewing techniques during intake and follow-up conversations.
• Help individuals understand available federal and state veterans benefits, services and eligibility requirements.
• Assess each individual’s needs, abilities, challenges and personal goals.
• Create individualized goal, recovery and safety plans.
• Connect individuals with healthcare, behavioral health, housing, employment, education, legal and homeless-service resources.
• Assist with access to VA disability compensation, survivor benefits, discharge upgrades and other veteran-related programs.
• Maintain accurate case notes, records, reports and correspondence using the organization’s case management system.
• Maintain a current and verified database of community resources.
• Follow up regularly with veterans and family members to review progress, paperwork and changing needs.
• Coordinate with program leadership to determine when peer mentoring or additional support may be beneficial.
• Develop productive relationships with government agencies, veteran service providers, funders, educational institutions and community organizations.
• Represent Veterans Navigation Network professionally at meetings, outreach activities and community events.
• Protect client privacy and maintain strict confidentiality.
• Perform other related duties as assigned.

Skills

Verbal communication

Written communication

Organization

Empathy

Independent work

Team collaboration

Education

Associate degree or higher in business administration, management, social work, social services or related field

Job description

The Rural Resource Navigator role at Veterans Navigation Network in Miles City, MT, is a full-time, in-person position focused on connecting veterans and families with services to improve stability and quality of life.

Responsibilities include outreach, motivational interviewing, benefits education, needs assessment, and coordinating with healthcare, housing, employment, and legal resources; strong communication and organization are essential.