Runner/Busser Expediter

Roadhouse; Scottsdale (AZ); On-site; USD 17,000 - 25,000; Full time

Job summary

RoadHouse Cinemas seeks an expeditor to lead guest experiences from arrival to departure, ensuring smooth ticket and concessions service, accuracy with POS, and clean, safe environments.

The role supports staff across departments, emphasizing professionalism, product knowledge, and timely service while upholding safety and liquor policies within a bustling cinema setting.

Qualifications

• Basic math skills.
• Must obtain Title 4/eTips certification and Food Handlers Card within 30 days of hire.
• No previous experience necessary
• Barista experience a plus

Responsibilities

• Multitask with urgency while staying accurate and courteous.
• Ensure guest safety by following safety processes and protocols.
• Anticipate guest needs and communicate effectively.
• Handle ticket sales and assist with concessions operational flow.
• Cash handling using POS systems and tablets.
• Sell merchandise such as gift cards and apparel.
• Maintain cleanliness of theatres, lobbies, restrooms, and aisles.
• Assist other departments as needed and contribute to team effort.

Skills

Multitasking under pressure

Guest safety awareness

Customer service communication

POS cash handling

Merchandise sales

Teamwork

Safety protocols

Liquor policies

Education

Title 4/eTips certification

Food Handlers Card

Job description

Job Summary

The role of the expeditor is to lead the excitement of the RoadHouse Cinemas (RHC) experience, from the first impression to the last impression, through ticket sales, concession sales, food and drink running, bussing and cleaning. He/she will understand the culture of the concept, and be able to expressively educate all guest inquiries. The expeditor will maintain professionalism in a positive environment, and uphold the quality standard of our products to ensure guest satisfaction. He/she will assist in the safety of our guests by utilizing all safety guidelines and policies to ensure guest safety and satisfaction.

Essential Functions

• Multitask with a sense of urgency, while maintaining consistency and accuracy
• Ensure guest safety by following all required safety processes and protocols
• Anticipate guest perception / needs
• Ensure proper usage of RHC equipment (IPad, card readers, Venue Valet touch screens)
• Answer phones with professionalism, effectively addressing guest questions and concerns
• Know and communicate RHC movie ticket and menu specials
• Conduct ticket sales, knowing when to offer a void or refund.
• Work with guests on website accessibility issues and general website troubleshooting
• Effectively sell merchandise: gift cards, roadie t-shirts, blankets and seasonal promotions
• Engage in professional communications with staff and guests
• Cash handling using tablets and point of sale (POS) systems
• Perform Drink Expo
• Prepare and serve concessions items: popcorn, candy, milkshakes, desserts, fountain drinks and coffee beverages, and all other.
• Maintain product knowledge: product availability, allergy / dietary restrictions and vendor info
• Deliver food and beverages from kitchen and concessions accurately to assigned tables
• Must adhere to liquor laws and alcohol policies
• Pre-bus and keep up with overall cleanliness of theatres.
• Maintain facility cleanliness inside and out; including debris in walk ways, re-setting auditoriums, restrooms, lobby and patio
• Complete side-work as assigned
• Review bathroom cleanliness each time you use it (per training guidelines), and per assigned duties
• Trash removal
• Teamwork, assisting with all other departments as needed.
• Perform other duties as assigned

Experience and Education:

• Basic math skills
• Must obtain Title 4/eTips certification and Food Handlers Card within 30 days of hire.
• No previous experience necessary
• Barista experience a plus

Requirements

Physical Requirements

• Frequently stoop, kneel, crouch, or crawl.
• Regularly: stand, walk, climb stairs, balance;
• use hands to grip, handle, feel, reach;
• talk and hear;
• lift 25 pounds at waist or shoulder level.