Expediter

Roadhouse Colorado Springs LLC; Colorado Springs (CO); On-site; USD 28,000 - 36,000; Full time

Job summary

Roadhouse Colorado Springs LLC is seeking an expeditor to lead the guest experience at RoadHouse Cinemas Colorado Springs from ticketing to concessions and table service. You will understand and communicate our culture, educate guests, and maintain high standards of cleanliness and safety.

You will multitask with urgency, operate POS devices, handle cash, upsell merchandise, and collaborate with staff to ensure smooth operations across the theater.

Qualifications

• Basic math skills required.
• Must obtain Title 4/eTips certification and Food Handlers Card within 30 days of hire.
• No previous experience required.
• Barista experience a plus.

Responsibilities

• Multitask with urgency while maintaining accuracy.
• Follow all required safety processes and protocols to ensure guest safety.
• Anticipate guest needs and provide proactive service.
• Operate POS devices and handle cash with accuracy.
• Answer phones professionally and assist guests with questions.
• Know and communicate movie ticket and menu specials.
• Sell tickets, concessions, and merchandise effectively.
• Deliver food and beverages from kitchen to guest tables accurately.
• Maintain theatre and facility cleanliness and safety standards.
• Collaborate with other departments as needed.

Skills

Multitasking

Customer service

Communication

POS systems

Cash handling

Safety compliance

Education

Title 4/eTips certification

Food Handlers Card

Tools

IPad

Card readers

Venue Valet touch screens

Job description

Description

Job Summary

The role of the expeditor is to lead the excitement of the RoadHouse Cinemas (RHC) experience, from the first impression to the last impression, through ticket sales, concession sales, food and drink running, bussing and cleaning. He/she will understand the culture of the concept, and be able to expressively educate all guest inquiries. The expeditor will maintain professionalism in a positive environment, and uphold the quality standard of our products to ensure guest satisfaction. He/she will assist in the safety of our guests by utilizing all safety guidelines and policies to ensure guest safety and satisfaction.

Essential Functions

• Multitask with a sense of urgency, while maintaining consistency and accuracy
• Ensure guest safety by following all required safety processes and protocols
• Anticipate guest perception / needs
• Ensure proper usage of RHC equipment (IPad, card readers, Venue Valet touch screens)
• Answer phones with professionalism, effectively addressing guest questions and concerns
• Know and communicate RHC movie ticket and menu specials
• Conduct ticket sales, knowing when to offer a void or refund.
• Work with guests on website accessibility issues and general website troubleshooting
• Effectively sell merchandise: gift cards, roadie t-shirts, blankets and seasonal promotions
• Engage in professional communications with staff and guests
• Cash handling using tablets and point of sale (POS) systems
• Perform Drink Expo
• Prepare and serve concessions items: popcorn, candy, milkshakes, desserts, fountain drinks and coffee beverages, and all other.
• Maintain product knowledge: product availability, allergy / dietary restrictions and vendor info
• Deliver food and beverages from kitchen and concessions accurately to assigned tables
• Must adhere to liquor laws and alcohol policies
• Pre-bus and keep up with overall cleanliness of theatres.
• Maintain facility cleanliness inside and out; including debris in walk ways, re-setting auditoriums, restrooms, lobby and patio
• Complete side-work as assigned
• Review bathroom cleanliness each time you use it (per training guidelines), and per assigned duties
• Trash removal
• Teamwork, assisting with all other departments as needed.
• Perform other duties as assigned

Experience and Education:

• Basic math skills
• Must obtain Title 4/eTips certification and Food Handlers Card within 30 days of hire.
• No previous experience necessary
• Barista experience a plus

Requirements

Physical Requirements

• Frequently stoop, kneel, crouch, or crawl.
• Regularly: stand, walk, climb stairs, balance;
• use hands to grip, handle, feel, reach;
• talk and hear;
• lift 25 pounds at waist or shoulder level.