Expediter

RoadHouse Cinemas; Green Valley (AZ); On-site; USD 19,000 - 26,000; Full time

Job summary

RoadHouse Cinemas in Green Valley, AZ seeks an expeditor to energize the guest experience from first impression to departure, handling ticketing, concessions, running food and bussing, and maintaining cleanliness and safety standards.

You will multitask with urgency, handle POS transactions, answer guest questions, communicate specials, and collaborate with team across departments to deliver outstanding service.

Qualifications

• Basic math skills.
• Must obtain Title 4/eTips certification and Food Handlers Card within 30 days of hire.
• No prior experience required.
• Barista experience is a plus.

Responsibilities

• Multitask with urgency while maintaining accuracy.
• Ensure guest safety by following all required safety processes and protocols.
• Anticipate guest needs and communicate menu and specials.
• Operate IPad and POS systems for tickets, concessions, and payments.
• Deliver concessions and merchandise to guests with accuracy.
• Maintain cleanliness of theatres, lobby, restrooms, and dining areas.
• Assist other departments as needed and perform duties as assigned.

Skills

Basic math skills

Customer service

Barista experience

Education

Food handling certification / Title 4/eTips within 30 days

Job description

Description

Job Summary

The role of the expeditor is to lead the excitement of the RoadHouse Cinemas (RHC) experience, from the first impression to the last impression, through ticket sales, concession sales, food and drink running, bussing and cleaning. He/she will understand the culture of the concept, and be able to expressively educate all guest inquiries. The expeditor will maintain professionalism in a positive environment, and uphold the quality standard of our products to ensure guest satisfaction. He/she will assist in the safety of our guests by utilizing all safety guidelines and policies to ensure guest safety and satisfaction.

Essential Functions

• Multitask with a sense of urgency, while maintaining consistency and accuracy
• Ensure guest safety by following all required safety processes and protocols
• Anticipate guest perception / needs
• Ensure proper usage of RHC equipment (IPad, card readers, Venue Valet touch screens)
• Answer phones with professionalism, effectively addressing guest questions and concerns
• Know and communicate RHC movie ticket and menu specials
• Conduct ticket sales, knowing when to offer a void or refund.
• Work with guests on website accessibility issues and general website troubleshooting
• Effectively sell merchandise: gift cards, roadie t-shirts, blankets and seasonal promotions
• Engage in professional communications with staff and guests
• Cash handling using tablets and point of sale (POS) systems
• Perform Drink Expo
• Prepare and serve concessions items: popcorn, candy, milkshakes, desserts, fountain drinks and coffee beverages, and all other.
• Maintain product knowledge: product availability, allergy / dietary restrictions and vendor info
• Deliver food and beverages from kitchen and concessions accurately to assigned tables
• Must adhere to liquor laws and alcohol policies
• Pre-bus and keep up with overall cleanliness of theatres.
• Maintain facility cleanliness inside and out; including debris in walk ways, re-setting auditoriums, restrooms, lobby and patio
• Complete side-work as assigned
• Review bathroom cleanliness each time you use it (per training guidelines), and per assigned duties
• Trash removal
• Teamwork, assisting with all other departments as needed.
• Perform other duties as assigned

Experience and Education:

• Basic math skills
• Must obtain Title 4/eTips certification and Food Handlers Card within 30 days of hire.
• No previous experience necessary
• Barista experience a plus

Requirements

Physical Requirements

• Frequently stoop, kneel, crouch, or crawl.
• Regularly: stand, walk, climb stairs, balance;
• use hands to grip, handle, feel, reach;
• talk and hear;
• lift 25 pounds at waist or shoulder level.