Seasonal Expediter

Roadhouse; United States; On-site; USD 17,000 - 22,000; Part time

Job summary

RoadHouse Cinemas is seeking a friendly expeditor for the holiday season. You will manage ticket sales, concessions and food/beverage running while delivering exceptional guest service.

The role emphasizes safety, cleanliness and accurate cash handling within a fast-paced cinema environment. No prior experience is required, and we welcome applicants who can obtain required certifications within 30 days of hire.

Qualifications

• Basic math skills
• Must obtain Title 4/eTips certification and Food Handlers Card within 30 days of hire
• No previous experience required
• Barista experience a plus

Responsibilities

• Lead guest experience from arrival to departure with ticket, concessions and service
• Operate POS, process payments and handle cash accurately
• Prepare and serve concessions items such as popcorn, snacks and drinks
• Maintain cleanliness and safety across theatre spaces and concessions
• Answer guest questions and assist with website issues when needed
• Support other departments as required and uphold safety policies

Skills

Multitasking

Customer service

Safety awareness

Communication

Cash handling

Education

Title 4/eTips certification

Food Handlers Card

Tools

POS systems

IPad & card readers

Venue Valet touch screens

Job description

Description

Your Holiday Hustle Starts Here!

Join our Seasonal team!

Please Note: This is a temporary, seasonal position for the holiday season, with an anticipated end date of January 10, 2027. Employment in this position is not guaranteed beyond this date.

Job Summary

The role of the expeditor is to lead the excitement of the RoadHouse Cinemas (RHC) experience, from the first impression to the last impression, through ticket sales, concession sales, food and drink running, bussing and cleaning. He/she will understand the culture of the concept, and be able to expressively educate all guest inquiries. The expeditor will maintain professionalism in a positive environment, and uphold the quality standard of our products to ensure guest satisfaction. He/she will assist in the safety of our guests by utilizing all safety guidelines and policies to ensure guest safety and satisfaction.

Essential Functions

• Multitask with a sense of urgency, while maintaining consistency and accuracy
• Ensure guest safety by following all required safety processes and protocols
• Anticipate guest perception / needs
• Ensure proper usage of RHC equipment (IPad, card readers, Venue Valet touch screens)
• Answer phones with professionalism, effectively addressing guest questions and concerns
• Know and communicate RHC movie ticket and menu specials
• Conduct ticket sales, knowing when to offer a void or refund.
• Work with guests on website accessibility issues and general website troubleshooting
• Effectively sell merchandise: gift cards, roadie t-shirts, blankets and seasonal promotions
• Engage in professional communications with staff and guests
• Cash handling using tablets and point of sale (POS) systems
• Perform Drink Expo
• Prepare and serve concessions items: popcorn, candy, milkshakes, desserts, fountain drinks and coffee beverages, and all other.
• Maintain product knowledge: product availability, allergy / dietary restrictions and vendor info
• Deliver food and beverages from kitchen and concessions accurately to assigned tables
• Must adhere to liquor laws and alcohol policies
• Pre-bus and keep up with overall cleanliness of theatres.
• Maintain facility cleanliness inside and out; including debris in walk ways, re-setting auditoriums, restrooms, lobby and patio
• Complete side-work as assigned
• Review bathroom cleanliness each time you use it (per training guidelines), and per assigned duties
• Trash removal
• Teamwork, assisting with all other departments as needed.
• Perform other duties as assigned

Experience and Education:

• Basic math skills
• Must obtain Title 4/eTips certification and Food Handlers Card within 30 days of hire.
• No previous experience necessary
• Barista experience a plus

Requirements

Physical Requirements

• Frequently stoop, kneel, crouch, or crawl.
• Regularly: stand, walk, climb stairs, balance;
• use hands to grip, handle, feel, reach;
• talk and hear;
• lift 25 pounds at waist or shoulder level.