Expediter

Roadhouse; Sahuarita (AZ); On-site; USD 31,000 - 37,000; Full time

Job summary

RoadHouse Cinemas in Sahuarita, Arizona, is opening soon and seeking an Expeditor to lead guest interactions from ticketing to concessions.

You will handle ticket sales, product tastings, and safety procedures while maintaining cleanliness and collaborating with all staff. No prior experience is required, but certifications are needed within 30 days. This fast-paced theater role offers growth and team collaboration.

Qualifications

• Customer-focused guest service and problem solving.
• Ability to handle transactions and operate POS systems.
• Comfort with safety policies and abiding by liquor laws when applicable.

Responsibilities

• Lead guest interactions from ticket sales to concessions.
• Perform food and beverage service and bussing/cleaning tasks.
• Maintain cleanliness and safety standards throughout the theater.
• Cash handling and POS transactions with accuracy.
• Assist other departments as needed.

Skills

Customer service

Cash handling

Multitasking

Safety protocols

Communication

Education

Food Handlers Card

Title 4/eTips certification

Job description

Description

NEW LOCATION – COMING SOON TO SAHUARITA!

RoadHouse Cinemas is excited to be opening our newest location in Sahuarita, Arizona! We are currently accepting applications and building our opening team. Our anticipated opening is mid-November 2026. Because we are currently in the construction and pre-opening phase, this timeline is an estimate and may change based on construction progress and other opening requirements.

Job Summary

The role of the expeditor is to lead the excitement of the RoadHouse Cinemas (RHC) experience, from the first impression to the last impression, through ticket sales, concession sales, food and drink running, bussing and cleaning. He/she will understand the culture of the concept, and be able to expressively educate all guest inquiries. The expeditor will maintain professionalism in a positive environment, and uphold the quality standard of our products to ensure guest satisfaction. He/she will assist in the safety of our guests by utilizing all safety guidelines and policies to ensure guest safety and satisfaction.

Essential Functions

• Multitask with a sense of urgency, while maintaining consistency and accuracy
• Ensure guest safety by following all required safety processes and protocols
• Anticipate guest perception / needs
• Ensure proper usage of RHC equipment (IPad, card readers, Venue Valet touch screens)
• Answer phones with professionalism, effectively addressing guest questions and concerns
• Know and communicate RHC movie ticket and menu specials
• Conduct ticket sales, knowing when to offer a void or refund.
• Work with guests on website accessibility issues and general website troubleshooting
• Effectively sell merchandise: gift cards, roadie t-shirts, blankets and seasonal promotions
• Engage in professional communications with staff and guests
• Cash handling using tablets and point of sale (POS) systems
• Perform Drink Expo
• Prepare and serve concessions items: popcorn, candy, milkshakes, desserts, fountain drinks and coffee beverages, and all other.
• Maintain product knowledge: product availability, allergy / dietary restrictions and vendor info
• Deliver food and beverages from kitchen and concessions accurately to assigned tables
• Must adhere to liquor laws and alcohol policies
• Pre-bus and keep up with overall cleanliness of theatres.
• Maintain facility cleanliness inside and out; including debris in walk ways, re-setting auditoriums, restrooms, lobby and patio
• Complete side-work as assigned
• Review bathroom cleanliness each time you use it (per training guidelines), and per assigned duties
• Trash removal
• Teamwork, assisting with all other departments as needed.
• Perform other duties as assigned

Experience and Education:

• Basic math skills
• Must obtain Title 4/eTips certification and Food Handlers Card within 30 days of hire.
• No previous experience necessary
• Barista experience a plus

This position is employed by a motion picture theater. Under the Fair Labor Standards Act (FLSA), employees of motion picture theater establishments are exempt from federal overtime requirements. As a result, employees in this position are not entitled to overtime premium pay (1.5× the regular rate) for hours worked over 40 in a workweek. Employees will be paid their applicable regular rate for all hours worked.

Requirements

Physical Requirements

• Frequently stoop, kneel, crouch, or crawl.
• Regularly: stand, walk, climb stairs, balance;
• use hands to grip, handle, feel, reach;
• talk and hear;
• lift 25 pounds at waist or shoulder level.