Runner

Tavistock Restaurant Collection; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Joe's American Bar & Grill - Waterfront in Boston is seeking a Food Runner to deliver hospitality with personable conversation and ensure timely food delivery. The role supports guest satisfaction through proper food presentation and attentive service.

Ideal candidates may have prior hospitality experience. Maintain grooming, cleanliness, and teamwork to contribute to an outstanding dining experience at our waterfront location.

Qualifications

• Education: High School; must communicate in English.
• Hospitality experience preferred but not required.
• Computer skills not required.

Responsibilities

• Maintain grooming and uniform standards.
• Keep interior and exterior restaurant clean.
• Observe guests to anticipate needs and enhance experience.
• Ensure all aspects of food presentation meet standards.
• Expedite delivering food from kitchen to guests.
• Obtain items needed to ensure guests have a great dining experience.
• Follow safety procedures for food handling.
• Answer questions about food, beverages and services.
• Handle guest complaints by informing the manager and resolving issues.
• Assist teammates with any additional items as needed.

Skills

Adaptability

Attention to Detail

Communication

Confidence

Customer Focus

Initiative

Problem Solving

Teamwork

Education

High School diploma

Job description

Description

JOE'S AMERICAN BAR & GRILL - WATERFRONT

Located just steps from Faneuil Hall, Joe’s American Bar & Grill offers the best views of Boston Harbor amidst some of the city’s most beloved landmarks. From our kitchen to your table, our meals are made from scratch and served with a smile, whether you dine al fresco on our patio or in the comfort of our dining room.

POSITION SUMMARY:

The Food Runner is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guest's overall experience as he/she must ensure all aspects of food presentation are up to our standards and our guests receive their food in a timely manner to ensure optimal food temperature and quality.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Maintain proper grooming and uniform standards.
• Ensures interior and exterior cleanliness of the restaurant.
• Observes guest’s body language to anticipate their needs to add to their exceptional experience.
• Ensures all aspects of food presentation are in accordance with company standards.
• Expeditiously delivers food from the kitchen to our guests.
• Obtains any items needed for our guests to ensure a great dining experience.
• Follows proper safety procedures and policies for food handling.
• Answers questions the guest may have regarding our food and beverages and uses their knowledge of the restaurant to inform guests of services available.
• Handles guest complaints by listening to their concerns, contacting the manager with any problems, and solving complaints to ensure guest satisfaction that will compel them to want to return.
• Assists all team members with any additional items needed.

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Requirements

SKILLS & ABILITIES

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred

Computer Skills: N/A

Certificates & Licenses: N/A

Other Requirements: N/A