RTR & ATR Service Performance Lead

BDO USA; Rosemont (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

BDO USA is seeking a Senior Manager for RTR & ATR Service Performance Management in the Chicago area to ensure effective delivery of Record-to-Report and Acquire-to-Retire services within the Global Business Services organization. The role serves as the liaison between Finance leadership, business stakeholders, and offshore delivery teams, driving SLA compliance and continuous improvement.

The position emphasizes governance, performance monitoring, issue resolution, and collaboration with

Qualifications

• No formal degree requirements stated in the posting.

Responsibilities

• Act as the primary liaison for Finance leaders and offshore delivery teams.
• Monitor day-to-day service performance against SLAs and KPIs.
• Identify risks and deploy mitigation plans to protect service quality.
• Ensure timely escalation and resolution of operational issues for Finance customers.
• Facilitate governance reviews between Finance leadership and GBS delivery teams.
• Lead service review meetings and communicate performance trends and opportunities.

Skills

Relationship management

Service delivery management

Stakeholder engagement

Performance dashboards

Job description

BDO USA is seeking a Senior Manager for RTR & ATR Service Performance Management in the Chicago area to ensure effective delivery of Record-to-Report and Acquire-to-Retire services within the Global Business Services organization. The role serves as the liaison between Finance leadership, business stakeholders, and offshore delivery teams, driving SLA compliance and continuous improvement.

The position emphasizes governance, performance monitoring, issue resolution, and collaboration with