RPO Manager

Solvo Global; Chandler (AZ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Solvo Global is seeking a skilled RPO Manager to build, scale, and manage an effective Recruitment Process Outsourcing (RPO) business. The role focuses on service delivery, operational excellence, and client satisfaction while driving financial performance. The ideal candidate will have significant experience leading recruiting operations and developing successful delivery models.

The position requires strong collaboration with Sales, Technology, and HR while ensuring robust client engagement and satisfaction metrics.

Qualifications

• 5+ years of leadership in RPO, staffing, or talent services.
• Experience in scaling operations and leading delivery organizations.
• Proven ability to engage with senior client stakeholders.

Responsibilities

• Lead end-to-end RPO service delivery.
• Build operational foundation for the RPO business.
• Own P&L performance and drive cost management.

Skills

Cross-functional collaboration

RPO operational models understanding

Strategic planning

Analytical skills

Problem-solving

Executive presence

Education

Bachelor’s Degree in Business or related field

MBA or advanced degree

Tools

ATS platforms

CRM systems

Microsoft Office Suite

Job description

Position Summary

The RPO Manager is responsible to build, scale, and operationalize a high-performing Recruitment Process Outsourcing (RPO) business. This position is also responsible for end-to-end RPO service delivery, operational excellence, client outcomes, and financial performance. The ideal candidate brings deep operational leadership experience within RPO, or talent services, with a proven ability to design scalable delivery models, lead multi-country recruiting operations, and partner closely with Sales, Product, and Technology to deliver enterprise-grade RPO solutions across the Americas. This role requires a hands-on builder—someone who has stood up delivery teams, standardized recruiting operations, driven margin improvement, and led large-scale client implementations in complex enterprise environments.

Responsibilities

RPO Operations & Delivery Leadership

• Own end-to-end RPO service delivery, including workforce planning, recruiting execution, performance management, client SLAs, and continuous improvement.
• Design and scale RPO delivery models supporting enterprise clients across multiple industries, hiring volumes, and geographies.
• Ensure consistent, high-quality recruiting outcomes across services such as sourcing, screening, scheduling, onboarding coordination, and workforce analytics.

Operational Strategy & Scale

• Build the operational foundation for a new and growing RPO business, including org design, capacity models, delivery playbooks, and implementation frameworks.
• Develop scalable standard operating procedures (SOPs), quality assurance frameworks, and training programs for recruiting teams.
• Drive operational readiness for enterprise implementations, transitions, and new client launches.

Financial & P&L Accountability

• Own operational P&L performance, including cost management, productivity, margins, and revenue per recruiter.
• Partner with Finance to develop operating budgets, pricing inputs, staffing models, and forecasting.
• Continuously optimize delivery efficiency, utilization, and cost-to-serve while maintaining service quality.

Client Experience & Retention

• Serve as an executive sponsor for key enterprise RPO clients, ensuring high satisfaction, renewals, and expansion opportunities.
• Translate client talent acquisition needs into scalable, repeatable RPO solutions.
• Establish governance models, performance dashboards, and executive business reviews.

Cross-Functional Leadership

• Partner closely with Sales, Product, Technology, and HR to ensure operational feasibility of RPO solutions sold.
• Support sales pursuits with operational input on solution design, pricing assumptions, and implementation timelines.
• Align recruiting technology, analytics, and reporting capabilities with operational needs.

Process, Technology & Continuous Improvement

• Oversee adoption and optimization of ATS, CRM, workforce management, and reporting tools used in RPO delivery.
• Drive continuous improvement initiatives across recruiting processes, candidate experience, and hiring manager satisfaction.
• Audit operational procedures and lead cross-department efforts to improve and document workflows.

Leadership & Team Development

• Build, lead, and mentor senior operational leaders, recruiting managers, and delivery teams.
• Foster a culture of accountability, operational rigor, and continuous improvement.
• Lead large-scale trainings, operational reviews, and enterprise stakeholder meetings.

Travel

Travel domestically and internationally may be required occasionally to attend team onsite meetings, customer events, industry conferences, and training sessions. This may include air travel, ground transportation, and in some cases potential public transportation.

Marginal Functions

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Strong ability to work cross functionally with other departments.
• Deep understanding of RPO operational models, recruiting workflows, and enterprise client expectations.
• Strong strategic planning, analytical, and problem-solving skills with a focus on scalable service delivery.
• Demonstrated success leading large, distributed recruiting or delivery teams.
• Strong executive presence with the ability to engage senior client stakeholders.
• Proven experience driving operational metrics, SLAs, KPIs, and continuous improvement.
• Proficiency with ATS platforms, workforce planning tools, CRM systems, and operational analytics.
• Strong collaboration skills across Sales, Finance, Technology, and Product teams.
• Commitment to understanding and meeting customer needs.

Education & Experience

• Bachelor’s Degree in Business, Human Resources, Operations or equivalent combination of experience, skills, education. MBA or advanced degree is highly desirable.
• At least five years of progressive leadership experience in RPO, staffing, or talent services.
• Demonstrated experience scaling operations and leading enterprise service delivery organizations.
• Competency in Microsoft applications including Word, Excel, Teams, and Outlook.
• This role requires a valid, non-restrictive driver's license as it involves regular travel to client sites and company locations.
• Must possess a valid passport and be willing to travel internationally on occasion.
• Experience working with off-shore teams.

#SolvoHRGlobal

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.