Royal Homecare - Care Coordinator

ANGELS HOMECARE SERVICES INC.; Oak Forest (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Royal Home Health Services Inc. seeks a reliable Care Coordinator to support daily client services, caregiver scheduling, and office operations.

The role ensures proper staffing, scheduling, documentation, and coordination across teams. Responsibilities include managing schedules, client intake, caregiver orientation, and routine follow-ups, while maintaining accurate records in agency systems and assisting with billing-related activities as needed.

Qualifications

• Fluency in English and Filipino/Tagalog required due to regular communication with staff and clients.
• Ability to work professionally with clients, caregivers, families, and management.
• High school diploma or equivalent.
• Minimum of 3 years of experience directly related to the duties and responsibilities.
• Healthcare or homecare experience preferred.
• Strong organizational, scheduling, and time-management skills.
• Ability to manage multiple priorities in a fast-paced office environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with homecare scheduling or EVV software is preferred.

Responsibilities

• Manage and monitor client and caregiver schedules, including coverage for schedule changes and call-offs.
• Ensure client schedules and authorized service hours are accurately maintained.
• Communicate with clients and caregivers regarding assignments, schedules, and service-related concerns.
• Assist with client intakes, supervisory visits, caregiver orientation, and routine client follow-up.
• Maintain accurate client and caregiver information in agency systems.
• Assist with authorizations, service documentation, billing-related activities, and other administrative functions as assigned.
• Escalate incidents, complaints, staffing concerns, and service issues to management as appropriate.
• Participate in backup emergency call coverage as scheduled.

Skills

Fluency in English

Filipino/Tagalog language

Communication skills

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

EVV software

Job description

Royal Home Health Services Inc. is seeking a reliable and highly organized Care Coordinator to support daily client services, caregiver scheduling, and office operations. The Care Coordinator works closely with clients, caregivers, and management to help ensure services are properly staffed, scheduled, documented, and coordinated.

Responsibilities:

• Manage and monitor client and caregiver schedules, including coverage for schedule changes and call-offs.
• Ensure client schedules and authorized service hours are accurately maintained.
• Communicate with clients and caregivers regarding assignments, schedules, and service-related concerns.
• Assist with client intakes, supervisory visits, caregiver orientation, and routine client follow-up.
• Maintain accurate client and caregiver information in agency systems.
• Assist with authorizations, service documentation, billing-related activities, and other administrative functions as assigned.
• Escalate incidents, complaints, staffing concerns, and service issues to management as appropriate.
• Participate in backup emergency call coverage as scheduled.

Qualifications:

• Fluency in English and Filipino/Tagalog required due to regular job-related communication with Filipino/Tagalog-speaking staff and/or clients.
• Ability to work professionally with clients, caregivers, families, and management.
• High school diploma or equivalent.
• Minimum of 3 years of experience directly related to the duties and responsibilities of the position.
• Previous healthcare or homecare experience preferred.
• Strong organizational, scheduling, and time-management skills.
• Ability to manage multiple priorities in a fast-paced office environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with homecare scheduling or EVV software is preferred.